Palacio Mundo Imperial ‏

Great hotel at Acapulco Diamante, not as expensive as the top hotels in the area, and not as fancy, but a great option close to shopping areas, restaurants and a very close to the airport. The hotel is quite new so it’s a very good option while staying at Diamante area.

Great location, beautiful beach, very clean, people friendly, great food at good price Sadly hotel doesn’t provide complementary coffee at the room!

When I arrived at the hotel there were a lot of changes from the last time I was here in march.. I chose this hotel because I got the all inclusive package but was still able to go to the princess and enjoy the beach since this wasn’t a beachfront property . Now they tell me I have to pay to stay at the pool and nothing is included at the princess witch if that was the case I would of booked directly at the princess for a quarter of the price .. the reception employees are horrible. The rest of the staff are super like Miguel at the pool area and Alex the bartender and really anyythat isn’t at reception . I spent an hour to argue about the changes and nothing was resolved . Never again I come here 3 times a year and this is the last time here at this hotel. They have no business skills I’m a paying customer here for 10 days , get some customer service skills and the hotel will not only have local customer but tourists also

The facilities are very nice, with various pools and nearby beaches. The only issue with our stay was that no one told us where to find anything: restaurants, gym, pools, etc. Also the restutants here are expensive for what they offer, I would recommend you better go to La Isla mall across the street.

Excelente