I stayed at Southern Palms Resort in Diani for two nights, and while the property is stunning with one of the most beautiful swimming pools Iâve seen, my overall experience was mixed.
The resort has a relaxing vibe, and most of the staff were friendly and welcoming. However, there were a few things that really affected my stay. First, there was no internet the entire time, and every time we asked about it, we were told it was being fixedâbut nothing changed. It felt like we were being misled rather than given honest updates.
Another issue was with our half-board meal plan. Upon check-in, we asked at the reception if we could swap our dinner for lunch on one of the days. They assured us that it was absolutely possible. But when the time came and we approached management, they completely denied it at the last minute. This caused a lot of inconvenience and showed a clear lack of coordination or willingness to honor what had been agreed upon earlier.
Overall, itâs a beautiful place with great potential, but the poor communication and lack of reliability really took away from the experience. If internet and flexible service matter to you, keep this in mind before booking.
