Because they are "connected" to The Horseshoe & The Four Seasons, they charge a $19.99 plus tax "resort fee". There is NOTHING resort-y about this place! NO pool, NO sauna, NO spa, NO wi-fi.. literally just rooms. What am I paying a "resort fee" for when I can't even connect to the wifi?! When I was checking out, another guest asked this question and was met with "we try to inform guests when they check-in that our wi-fi isn't that good" by a MANAGER! It wasn't even that it wasn't "that good", it DIDN'T WORK! Then seriously.. WHAT AM I PAYING A "RESORT FEE" FOR?! What are you offering that is worth that, on top of the $160+ a night that I'm already paying? NOTHING, that's what. The staff all acted like they didn't even want to be there. The person that checked me in was paying more attention to the other people checking in at the same time. If you don't like your job, or working with the public, then go work somewhere else. Anywhere else will tell you "enjoy your stay!" when they hand you your room keys. This person tossed an envelope with the room keys in it onto the counter with the room number written on it then she continued paying attention to the other people checking in. I had to ask "I assume this is my room number?" I got "yes" with an eyeroll.
This hotel smelled extremely clean & parking was included. That's about the only thing good about the place. If you're hungry, you better put your shoes on and be ready to walk half a mile to the restaurants in The Horseshoe.