Holiday Inn Hotel & Suites West Edmonton

The credit card system was down so we couldn't check in until it came back online. Nobody seemed to know what to do. When I asked them " what if the system doesn't come back online this evening?" It seemed like they would have left us to find somewhere else to stay! When it did work again we got double charged for the room...😐

Booked this hotel mainly for location as well as pool and hot tub. Was looking for a place to relax. Room was clean and ready when we checked in. Only one person on the desk for checkin on a Saturday at 4 pm so it took awhile as we waited for several families to get checked in. Went to the on-site restaurant, waitress was lovely and food was good but restaurant was very cold and should have brought our jackets. Later went to enjoy the pool and hot tub , however the hot tub was not hot , not even warm and when we turned the jets on the chlorine and chemicals were so strong we couldn’t stay as our eyes ran with tears. We own a hot tub and this was not safe to be open until the levels came down. Had to go to our room immediately and shower off the chlorine. We told the front desk about our concerns ( there were many small kids in the highly chlorinated hot tub as well ) and the desk agent wasn’t overly concerned. Overall hotel is great, bed was comfortable and clean. Location is good for shopping but if you’re looking for a pool and hot tub to enjoy maybe hold off until they have someone trained in proper chemical maintenance.

Great hotel, in a really good area, super close to the mall, breakfast places, and other stores. Definitely would stay here again!

Was good stay at the hotel they helped with everything I needed