The description said they do not have a front desk, this is not true. They have a front desk that is manned probably 24 hrs, I can verify until 11:00pm. The entry is on the ground floor, the reception is on the 11th. The hotel is from 6 to 11, but you need a key for any floor other than 11. They spoke good english. Was quick to check in. The area on the 11th also sells a few food dishes, drinks, and some candy type stuff. The view is spectacular over the water and facing the summer sunset. Breakfast is also served here. The room is a standard hotel room, it is a little worn here and there. However the pillows were nice, the shower was hot (not warm like most places in Chile), I'm not sure if I had control of the a/c or not, but I was not too warm. Wifi worked well. Bath was small but nice. Bed was good, medium soft/firm. It is in a great location, airport taxi was 13,000 fixed price.