Extended Stay America Chicago - Midway

Front desk lady is very rude 4

I Found Bed Bugs In My Room In The Bed Next To Me And My Baby. My Guy Had Bed Bugs Bites Was Just Uncomfortable Throughout The Whole Stay.

Have some home improvement done had a great stay

We had a very nice getaway despite little hiccups like an unexpected maintenance fix to a window screen (thank goodness we were dressed), poor wifi, and an unexpected fire flash in the microwave. We really appreciated they had a pot/ pan/dishes kit as we thought we remembered everything for a romantic cooking session. We had a fun getaway, and looking forward for a repeat (despite hiccups).

I liked the fact that it was centrally located to where I had to travel while in Chicago. I liked that it had free parking. I was VERY disappointed that I booked the room for 4 and they only had a towel set for 2 and only 1 washcloth period. When I spoke to the front desk I was informed that this is their standard set up and that I could come and exchange out the used towels and get another set.....really. The hallways had a bad odor. Carpet definitely needs to be deep cleaned. Now this part really has me perplexed....with this Coronavirus Pandemic happening why would you only be cleaning the rooms once a week? The carpet in our room was filthy. It definitely needs to be deep deep cleaned. The cushion in the chair at the desk was filthy. It had old food stains in it as did the carpet in the room. The bathroom had hair all over the floor and the tub that certainly wasn't ours, gross!! I get that the complimentary breakfast had to be adjusted but you advertise a grab and go breakfast but we get there and were informed this is not the case. I made the best of this stay because I was in town for a funeral and I picked this location because like I said it was centrally located to family and I only stayed 1night. If I had to stay longer I would have gone to another hotel. I can offer this positive, it did have a full size refrigerator , a mini stove and microwave. I was just overall disappointed in this facility. Please improve!!!!

It was good no complaints

Check in was ok. Everything went smooth. When I got to my room it smelled funny. Smelled like cigarettes. We wiped everything down. The rooms are in need of an update. I found hair in my bed. I found hair in the shower. The room was not properly cleaned. The second night there the power went out in my room. Overall I will never stay there again, the experience was not good. The rooms definitely could have been cleaner. I was very disappointed.

I arrived on thur and the bathroom sink would not drain, I reported it, Friday they still didn't come, Saturday morning, they still didn't come. I had reported it three times before they finally came on the third day. Used the kitchen sink to wash my hands after bathroom. No pots and pans were available. The room floor and carpet was so dirty. I've been in other extended stay, this was the worse ever! I was really disappointed especially when they wouldn't let me check out without losing my money paid. I won't be back in that one again!

The hotel was clean. The front desk staff was friendly.

Very comfortable and hospitable