late checkin coz they have no room available
had my reservation a week ago and yet no room
available for us on time
of check in...the hotel room was very roomy for a
family of 3..it’s very clean too..the only disappointment we
had was the late check in...we
only have a one
night stay and had to check out very early coz i have
an interview..the only words
that a receptionist can give was sorry for the inconvenience and
just brushed me
off with my frustrations
eden, Familienurlaub (1 Nacht), 6. Juni. 2021
Nice 7 day getaway
Great location in a quiet area yet within walking distance for dining and shopping. Both indoor and outdoor pools were clean and also a nice size with plenty of lounge chairs. Ocean view was gorgeous. Room decor was out dated but very spacious. Hotel employees were friendly and accommodating.
Wendy, Reise (7 Nächte), 2. Juni. 2021
Virginia Beach is my happy place
Very nice hotel for pricing .
Taren, Familienurlaub (3 Nächte), 31. Mai. 2021
Front staff was wonderful smelled clean when you walked in the hotel room was also clean and very homey we really enjoyed our stay there and in the future we will come back to this hotel again
Angela, Familienurlaub (3 Nächte), 16. Mai. 2021
Nice short vacation.
Good hotel with nice outdoor pool, great location for both, ocean and food. Like it.
Alexander, Familienurlaub (2 Nächte), 15. Mai. 2021
We had a great time! Loved the hotel and the view was amazing.
JUWANA, Urlaub mit Freunden (1 Nacht), 13. Mai. 2021
Awesome. Love this place.
Lemuel, Familienurlaub (1 Nacht), 8. Mai. 2021
Very nice stay with all elements working great. Thank you
Kevin, Familienurlaub (1 Nacht), 17. Apr.. 2021
Love this hotel but customer service
I love this hotel but the customer service needs improvement. Two front desk personnel was trying to assist one lady so in the middle of trying to check in she had to stop to assist the other young lady. Finally she informed the young lady to check me in. Not sure if she was irritated or not but the lack of greeting the customer as well as her customer service absolutely needs work. Please train your staff to smile and greet the customers as they should. Also, the staff doesn't speak unless spoken to which is an immediate turn off as well as unprofessional. Please implement the proper training to keep guests coming back. The rooms didn't have comforters on the beds nor were there any washcloths in the bathroom. When contacting customer service the situation was immediately rectified. Also, when contacting the front desk to inquire about late checkouts the young lady had no clue what to say as she had to ask, and then unless you're a bonvoy member you can't. I am now a bonvoy member but everyone isn't and late checkout especially at the beach should be an option. Everything was wonderful other than that. Brw! I love the courtesy phone call upon arrival to the room to make sure everything is satisfactory.
TONNYEL, Familienurlaub (1 Nacht), 11. Apr.. 2021
Site maintenance is not being preformed properly. Shower problems. Ac problems. Laundry problems. Doors sticking. Card readers not working properly.
Isaac, Familienurlaub (3 Nächte), 9. Apr.. 2021