Hampton Inn & Suites MSP Airport/ Mall of America

Poor at Best

No shuttle service from airport to hotel on day if arrival. Hotel phoneline down unable to call hotel. No soap for bath or shower. No tub stop for bath and no maintenance on site. Shuttle to Mall of America not running as advertized. Hotel management unresponsive. Hotel breakfeast over an hour late and then hot foid was cold.

Patrick, Familienurlaub (2 Nächte), 17. Sep.. 2021

Authentische Hotels.com-Gästebewertung

Poor experience

Computers were down and staff couldn’t figure out how to fix it. Waited 25 minutes at front counter than we were told we only had 10 remaining minutes to use the the hot tub. When we were finished we had to have staff open our door because they could not get us a room key. When we got to our door, staff did not believe us that it was our room and we disputed for 5 minutes until they let us in.

Geschäftsreise (1 Nacht), 14. Sep.. 2021

Authentische Hotels.com-Gästebewertung

Comfortable room, friendly staff, you do get break

Staff were very friendly at check in and when we needed things like bedding for the sofa bed. We saw them calmly work their tails off with limited staff to get people's needs met the best they could. Room was also clean and comfortable. Loved that our 2 queen and sofa bed suite had an extra sink and mirror, fridge, and microwave. We felt very safe here also. Breakfast was also decent though more options first morning than the second. We appreciated that they served until 10am.

Jennifer, Familienurlaub (2 Nächte), 3. Sep.. 2021

Authentische Hotels.com-Gästebewertung

Don't do it. Just. Don't.

We arrived at 11pm after a lengthy drive with 3 kids. Check in took over an hour. They claimed they couldn't find any record of our booking - even though we had received an email asking how our check in was before we even left town, and the room had already been paid for. When given a confirmation number, they claimed it was booked for 1 night through expedia (we booked 3 nights through hotels.com). Finally, the check in guy just looked at us and said "come back in the morning". I looked at him and said, "where are we supposed to sleep?" He then barked at me "we upgraded you to a suite!" Service was awful. We spoke to management in the morning who allowed us to stay in the suite (we were grateful), but blamed Hotels.com for the issue. We suspected they gave our reservation to someone else. Every time we walked past the front desk, they were either turning people away, apologizing for the overbooking, or relocating people to another hotel. Clearly, this was a regular thing at this hotel. Our keys kept having to be reactivated and that was blamed on us - "you must've had your phone in your pocket next to the keys" - both my husband and my keys were deactivated. The breakfast was over an hour late and never restocked. There were pubic hairs in the "clean" towels that we needed to beg for everyday. There was no housekeeping during our stay and then they tried to claim there's a shampoo shortage. One trip to Target down the street told us that wasn't true either.

Familienurlaub (1 Nacht), 3. Sep.. 2021

Authentische Hotels.com-Gästebewertung

Management in question?

The short number and lack of competent staff clearly points to a management issue. No manager was in sight and the help was clearly burnt out and short staffed. The breakfast was out of just about everything including coffee and the help seemed lacking in training as they were confused about how to refill items and were not doing more than one task at a time.

Jack, Reise (2 Nächte), 2. Sep.. 2021

Authentische Hotels.com-Gästebewertung

Good service, not very clean

Front desk staff was very friendly and efficient, the hot breakfast was very good, but the hotel could use some cleaning. Room was ok at best. Likely will not return.

Rachel, Geschäftsreise (2 Nächte), 31. Aug.. 2021

Authentische Hotels.com-Gästebewertung

Close to the airport

Second time in a row no real coffee in the room. Bed a little rumpled like some one had been laying on it, but it was otherwise clean and smelled good. Front desk person did not wear a mask.

Terry, Reise (1 Nacht), 22. Aug.. 2021

Authentische Hotels.com-Gästebewertung

Poor customer service, airport shuttle service very limited

James, Geschäftsreise (1 Nacht), 15. Aug.. 2021

Authentische Hotels.com-Gästebewertung

Very limited parking. No bath towels in the room. Had to go get them. Iron but no ironing board and we needed to iron. Two conditioners and no shampoo. Probably an honest mistake. Room was VERY spacious and clean. Desk clerk was friendly. Gave us complimentary water. Faculty was nice and well kept up.

Familienurlaub (1 Nacht), 14. Aug.. 2021

Authentische Hotels.com-Gästebewertung

Short Airport stay

We arrived at the hotel late, after a delayed flight, but we had a guaranteed reservation. The rooms we had booked were no longer available, and my daughter and 2 sons had to stay in a king bed, rather than 2 queens we reserved. Got to their room, and it was full of previous guests’ trash, and not cleaned. The clerk at counter did arrange for another room, which was clean, so that was good. Hotel needs an update badly. Shower drain not properly working, and hotel just feels run down and poorly maintained. Overheard guest in elevator talking about a broken toilet and shower. They were moving to another hotel. Our room was okay, except that carpet had not been vacuumed after previous guest. I will not stay here again, and I was very disappointed in the quality of our stay.

Kristin, Familienurlaub (1 Nacht), 31. Juli. 2021

Authentische Hotels.com-Gästebewertung