Hampton Inn & Suites MSP Airport/ Mall of America

Impecable service. Very clean. Breakfast was good even though meat and eggs were blah. Friendly and helpful. When we checked out we left our luggage at the hotel to go to the mall of America since our departure was at 10:30pm. Free to hold our luggage free shuttle to take us to the mall of America . Awesome.

We have stayed at this hotel a number of times and will stay there again when we come to Minneapolis again in the future. The only thing that could be improved is the wifi accessibility. Overall, this is a top-notch place to stay!

Great location. Some staff were nice. Pool is incredibly small for the hotel size. We were there 5 days, and used it briefly twice -uncomfortably crowded. Laundry also small- always busy, it should just say they don’t have it. Breakfast was also way too small for size of hotel. Even an hour before close, most things would be half or completely empty, and most not refilled. One day my son waited in line 30 minutes to get one waffle. Most of the breakfast staff was INCREDIBLY rude, to the point we couldn’t get out fast enough it was so uncomfortable. I frequently saw one younger woman, working breakfast 4 days that we were there, just walk away from someone if they asked her for something. Or she’d say she’d “get to it” dismissively, while continuing to clean and organize things that were already clean and organized. We had 2 suites, 3 adults and 5 kids. Breakfast and a pool where my only criteria when searching for hotels, so this was very disappointing. The worst was when I was at breakfast with my kids, and the rude, younger woman and a male staff helping with breakfast, emptying the garbage can, had a loud and inappropriate conversation in front of us like we weren’t even there. The male complained about the “towel heads“ who kept taking everything, and the woman laughed it off and said (one of the “towel heads”) wasn’t going to like how she’d “done” his order. If the rooms weren’t prepaid, we would’ve left at that point. I would never go back.

Room was very clean, but on the small side. I am short (5’1”) the beds are tall, so getting in them was a challenge for me. We used the shuttle, and only had to wait about 15 minutes.