Baymont by Wyndham Des Moines North

This place is dirty, should have went with my gut and not even checked in. Floors were dirty when walked in with wet floor signs up like it had just recently been mopped. Our room was a modern double, not sure when the upgraded this but it wasn't good. Deadbolt hanging on by a thread, not in a safe area. Went to check out 4hrs after checking in and actually only 1hr of being in the room as we had somewhere to be after checking in. I did complain at checkout of feeling unsafe and the deadbolt issue. When hotels.com contacted them the next morning the hotel told them i was still in house and never complained odlf anything so couldn't give a refund.

The bed sheets were dirty. Also expected it to look like the pictures and it did not. Room service also didn't come check if we needed towels or wanted bedding changed and we stayed for 3 days

Pictures are NOT what this place looks like. Dirty and misleading. Avoid at all cost.

There were ants crawling on the dresser with the TV. The bathroom mirror was made for people who are 5' or less. The air conditioner ran but it was falling apart. The carpet should be replaced by hardwood floors.

The pictures of the this hotel do not match what it really looks like. There was always garbage on the floor of the lobby each time we walked through. there were wires hanging out side of the outlets, the bathroom outlet did not work. The fan in the bathroom did not work. The beds were very hard.

Poor customer service skills from one of the front desk staff. Several of the guests in our group had problems with either their room not being ready when they checked in at 9pm at night and another in our group checked in and went to their room to find it wasn’t clean. My problem was shutting the bathroom door and not being able to get out. I was stuck in the bathroom for over an hour because the hotel didn’t have a maintenance person nor did they have a screwdriver. My husband had to borrow one from another guest and take the doorknob off to get me out of the bathroom. Then the hotel didn’t want to give me my money back because they questioned if I broke the doorknob on purpose?

I was very disappointed with the overall physical condition of this hotel. For $94 per night I expected very clean and that is not what we got. We had 2 rooms. The room I was in with my granddaughters had mold spots in the bathroom on the ceiling and door frame above/near the shower. The overhead lighting in the room did not work. There was no exhaust fan in the bathroom which made it very steamy after a shower. This is disheartening! The room was just very worn, used and tired feeling. The beds were comfortable but the one bed had a serious dip in the middle where my young granddaughter slept and she is 12 and not over 70 lbs. The first room my husband and grandsons were in had an issue with the A/C. The unit was spewing water all over the carpet and a table next to the unit. My husband asked for a new room and it was granted but that meant he and the boys were not next to us. The room they were moved to on the 2nd floor appeared better kept. The lobby was very stark and just not inviting. It appeared worn and tired as well. The gentleman at the desk during check-in “Adam Workham” was very kind and pleasant. The cold breakfast, although he said there would be hot food, was stark and not well stocked at all. That was disappointing! I will choose any other hotel in the future. Not impressed at all with Baymont.

Pool was disgusting! Ceiling tiles falling down. Smells like smoke BAD within the rooms. Pictures are extremely misleading and inaccurate.

First appearance was good walking into the lobby. The room was pretty spacious for our family. Downfall was the pool area wasn’t great. Ceiling tiles fallen down and just laying on the ground. The floor was peeling up and there were marks all over the walls. The most disappointing thing was the ‘complementary breakfast’ this is always a huge factor for me with kids. It was literally a granola bar and a Hostess coffee cake. I know COVID times makes everyone adjust but this was terrible and not enough to fill my family for a day at the zoo.

Tv didn’t had channels, curtain handle was broken, coffee machine didn’t work. Staff had to give 3 different rooms due to various issue. And much more