Sofitel Hangzhou Westlake

I am pretty apalled by the coldness of the front desk staffs .Checked in was done coldly too. So cold n unresponsive. The toilet bowl was faulty everyday . Quite pathetic that most of the staffs cannot understand english. Sad that the hotel reservation staffs literally rushes me to pay by a certain timing for an extra room booked offline. Check out was served with equally cold n unresponsive facial expressions n body language.

Would not recommend, other hotels more well located around

The staff were okay. The room was okay. One of the pillows has a yellow stain. During the night, there was a strong cigarette smell which was likely to have been from an occupant smoking in another room, although it is a non smoking room. It caused me to have a headache the whole night.

Terrible smell entering room. Trouble to find English speaking. Club lounge charges full rate with only 20 minutes remaining open. No other option for food. In general, the property is worn and tired. Great location but many other properties in area to choose.

the location on its description isn't accurate. I was thinking the hotel is just besides Westlake, however, it has to cross the street. And the room isn't as goo as non-smoking room, so kinda of sad.