Westgate Palace a Two Bedroom Condo Resort

Very unacceptable level of Hospitality. Second car paring is aprox 1.2 miles away with no obvious signage or shuttle. Our two teenage boys were very upset figuring out how to get back to hotel. We were out of the hotel at the time and had never stayed there. They asked hotel guard for help. He just said they can't park in main parking lot and sent them on their own. Very disappointing response from management. Never offered to help the boys. Hospitality = being hospitable Accommodations = accommodating your guest needs Neither one of thes things happened. Very disappointing staff. Girl at front desk said "2nd car parking is across the street and isn'tin a real bad area" She just didn't say how many streets or how poorly signed it was. I guess i should have asked more questions. I will next time it just won't be at this hotel if we have 2 cars. The hotel itself was nice and the room and location were good for Universal. I'm just used to a different type of caring and customer service. The parking and general unconcerned care for the safety of 2 teenage boys was unsettling.

My trip was amazing- ty Westgate Palace

I was very unhappy with my stay. I had a family emergency and the hotel refused to change my reservation so after arriving in the middle of the night, I was woke up by maintenance at 7am doing work in the hallway. The manger was not in the least helpful. I do not recommend

Great place for a family that needs room. The location is great, close to restaurants and entertainment. Minutes from Universal. Check in and out was smooth, staff kept checking and asking how everything was via text. Staff in the hallways were always polite and friendly. The beds were so comfortable! The decor is dated and could use some upgrading but worth it for the space, location and price.

Overall great place... love that you can text in any housekeeping or maintenance request instead of waiting on the phone... close to Universal, Islands of Adventure, Volcano Bay, I-4, Turnpike exit many restaurants. Great apartment would definitely recommend and stay again. Affordable too!