Clarion Pointe

The room was comfortable and clean. The toilet in the room kept running. Upon check-out I told the owner about it when he asked how things were. He told me he knew about the running toilet and said he should buy a new one. "SHOULD" buy a new one?? Maybe just do it or have someone look at it. Upon check in I asked about the breakfast that was advertised and he said there would a continental type of breakfast which I understand due to Covid. When I went down the next morning the small fridge with yogurt and fruit was locked up and the only thing available was coffee. I asked him to unlock the fridge and he VERY reluctantly opened it. He would only pass me a few items for the 3 of us. I told him I would like 3 fruit cups and he would only give me 2. It was the strangest experience I have ever had with a hotel owner. He also reluctantly gave me 3 room keys. When he gave me one, I asked for 2 more. He said he didn't think he had enough. WHAT?? He did give me 3 finally. They reuse those keys. Just a very strange experience!!

Shower did not work/ clean/ front desk excellent/

Got charged twice by accident still haven't recieved my funds for the 1 charge that's refunded to me and it's been a week

Despite all the recent bad reviews, I was pleasantly surprised to find it really wasn’t that bad at all! We had a clean room with clean beds and the bathroom was decent as well. I didn’t have any complaints as far as cleanliness. The window however should have a curtain on it, bedsides just a shade. The streetlight outside was bright into the room at night still.

Nice hotel but stay was during the hotel remolded which was not a big deal. Friendly staff and would stay again.

It was horrible and nasty! The room smelled, no curtain over windows only a thin pull shade, had to put a towel down in shower so I wouldn’t cut my feet. Would not recommend this hotel. Also it’s not free to park and fly like website said.

Specifically asked for a handicap accessible room as I had knee replacement surgery 8 days before my stay. Nothing accessible about the room; tub, not shower, no railings. The hotel is under construction so there was scattered pieces of carpet in the lobby (big trip hazard with a walker). I specifically requested a hotel with a pool so that my grandsons could enjoy the trip. Pool was closed due to construction. I do not fault the hotel for construction; but better communication between the hotel and hotels.com would have saved me a lot of disappointment.

When we got to the room we found out that the bed had been peed in and just made over. We had to call for fresh sheets and she was not happy with us. We had reserved for 3 adults and only got 1 towel. The rod was gone from the closet and the hangers were lying on the floor

The entire hotel is under construction!!!

It wasn’t worth the price.