The staff is so kind and very responsive. They actually seem to care about your stay and how youre doing. The room wasnt exactly clean (blonde hairs on furniture and floors and crumbs/dirt in corners), but for the price and location, that's not a deal breaker. The bed is worn in. If I could change anything, it would be a newer/firmer mattress and better pillows. But again, the staff, location, and price all make up for it!