Where to start! I must say that the staff is amazing, wonderful caring people, HOW EVER!! the property itself is a different story.. we got there on 04/21, since day 1 we had no hot water, no TV, my friends had TV on the last day, I never had service or connection, bed sheets were filthy, mine had some stains, my friends had dog hair, my friends room had a couple of roaches.. there is construction going on in the property itself, holes all over the place.. the pool that attracted me to the ESJ was closed and has been for several years, yet photos are still on their website.. I booked a room with a view and got 1st floor with a patio, which was ok by me....positive on this hotel is that the restaurants, casinos and beach was just a few yards walk.. would I ever stay here again? NEVER, I will spend the extra $$$ and stay next door, "The San Juan Hotel" but again I want to thank the wonderful staff for everything, and they can only do so much, I am sending a very nice letter to the ESJ parent company "Adcon Corporation" staff needs more backing and more resources to accommodate guest.. my advice to you all, stay here at your own risk, if and when you do! do not blame the staff for your inconvenience or discomfort, they try their best with what little they are given.