Comfort Suites Castle Rock

Great

Overall, everything was great.

Amanda, Familienurlaub (3 Nächte), 23. Aug.. 2021

Authentische Hotels.com-Gästebewertung

Outdated and Unprofessional

Was overpriced for the hotel. It was definitely old and outdated. Breakfast wasn’t really a breakfast at all. The front desk called our room twice at 10 pm to make us come down and sign something saying that we didn’t need housekeeping for the next 2 days…. It was just very unprofessional and it woke our son up who we were traveling with. Most of the other guests were loud and walls very thin. The girl at the front desk at check in was nice though. If we ever come back to the area, we will be staying elsewhere.

Alisha, Reise (4 Nächte), 28. Juli. 2021

Authentische Hotels.com-Gästebewertung

Good facility, Be patient, Lower your expectations

Evidently they cant find staff to run the place. Decent facility and they lady working the front desk on the weekend was great. Check in wasn't supposed to be until 3:00 we got there at 1:30 and he wouldn't check us in. Said they didn't have a clean room. So we waited in the loby. When another guest needed a room with two beds and we offered to swap (since our daughter didn't go). That made the desk clerk a bit happier. Unfortunately as I said they are under staffed. Note the following: - After checking in and getting our room key cards, they asked us to sign one more sheet saying we agreed to no cleaning or servicing of the room on the weekends. - Breakfast was a waste. We got there about 10 min before they closed it and the place was a disaster, No food, no coffee, etc. Talking to other guests - there wasn't much to choose from. - Supposed to have our rooms cleaned on Friday but that didn't happen. - Other members in our party had issues with check in. They prepaid but the computer was saying they owen $0.00 but that they still had to pay. It took multiple calls to the manager to get that sorted out.

Todd, Familienurlaub (3 Nächte), 22. Juli. 2021

Authentische Hotels.com-Gästebewertung

The property is showing its age. Not enough help also stated by the front desk person. No breakfast to speak of. Especially For anyone with restrictions. We need to get back to the buffet we used to have. And COVID has nothing to do with it. They found that people still need to travel and they can charge the same price with no food. Very disappointing

kolin, Familienurlaub (1 Nacht), 17. Juli. 2021

Authentische Hotels.com-Gästebewertung

Dont recommend

Hotel was old and rooms were dark didn’t seem well kept.

Familienurlaub (3 Nächte), 16. Juli. 2021

Authentische Hotels.com-Gästebewertung

HOTEL IS OLDER AND IT SHOWS, LOCATION WAS GREAT

Daniela, Familienurlaub (2 Nächte), 13. Juli. 2021

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The GM at this hotel goes above and beyond her responsibilities.

Dylan, Geschäftsreise (2 Nächte), 13. Juli. 2021

Authentische Hotels.com-Gästebewertung

Okay place to stay

Hotel was mostly clean when we checked in, except for the toilet. Subsequent cleanings were better. Disappointed breakfast only consisted of packaged sandwiches and rolls, coffee and juice. Room size was nice, but overall condition was so so and dated. Beds were comfortable and clean. Might try a different hotel for my next visit to Castle Rock. Hotel staff were nice and courteous.

DONNA, Familienurlaub (6 Nächte), 27. Juni. 2021

Authentische Hotels.com-Gästebewertung

They were very nice and made check in and all of our questions easy to answer. The one thing that bugged me was they dropped off a receipt to our door at 340 am and woke my daughter up. Which woke me up

Kelsey, Familienurlaub (1 Nacht), 24. Juni. 2021

Authentische Hotels.com-Gästebewertung

Run down, not enough housekeepers (blame Biden for that)

Romantikurlaub (1 Nacht), 13. Juni. 2021

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