Regal Hongkong Hotel

1) Waited for 15 minutes for checking in, only one front desk counter opened. 2) Front desk service ladies are not polite, turned black face when serving clients. However the bell boy was very helpful and polite. 3) Bathroom is very old and not clean, stain and dirt on pipes. Water pressure is quite low, waited for a minute until water got hot. 4) I booked deluxe room with king bed. The hotel merged two twin beds into one but did not inform us before booking / check in. 5) The air ventilation of the room is not good. The room has the smell of smoke.

The room smelled of stale cigarettes. I changed room, and it was a little clearer - for about 10 minutes until the air freshener dissipated. Then it, too, smelled of stale cigarettes. I ordered an espresso and a sparkling water from room service, and it hadn't arrived when i needed to leave, 45 minutes later. Despite self-identifying as "5-star" there was no room service available at 10:30pm. I went to stay elsewhere.

Very old interior!

Service is ok but room is smelly and old. Definitely need renovation.

Property is a bit old with visible wear and tear. Had to run the shower water for 5 minutes before there is hot water. Room temperature control not working very well.

It was a nice get away. I was expecting more from the executive club and the buffet breakfast. The room decor and high ceilings was very nice. I would have like to have been notified I could change the pillows before I laid down to sleep. The tub was nice and clean but only room for one.

Great location. Great price. Somewhat old but very elegant/British.

Blue water in toilet bowl should not be in a 4 star hotel. The toilet bowl doesn’t look clean, maybe it caused by the blue water they use to flush. Hotel is a little dated, no seating area in lobby, lots of space for the coffee shop guest but empty most of the time. Should use half the area for lobby guest. Over it is a good hotel, good customer service. Room is spacious and location was great. Close to shopping and MTR.

Terrible overall and here are why: I put request for double bed yet at check-in they said upgrade me to another room and it is 2 single bed; called to have it fix, then moved me to another room on level 33 and it was an old room (they say it is the executive floor). Bathroom's shower head is FIXED and cannot take shower conveniently. Upon check out, 2 staff were at service counter, be it short staff or what not, I am not fuzzed as long as I can get a move on soon enough. Yet, it took me literally 12mins to have my check out; staff at the reception are very slow in their role. Room is old (even on their so call executive floor), Outdated bathroom shower head, and slow reception. Never again for this price, for the same price there are so many other modern hotel to choose from.

All was good part from the breakfast the Food was all that good,