Cheyenne Mountain Colorado Springs, A Dolce Resort

Badly needs an update - broken phones and such - very tired state of things. Service personnel not well trained

The photos on the website looked like a cozy mountain lodge with great views. I was willing to pay over twice as much for this than a standard hotel. The photos exaggerated the view. I paid extra for resort view Regular view is the parking lot. Resort view was the parking lot with the resort stuff past the parking lot in the distance The rooms were in a separate buildings. like an old style apartment complex with exterior entrances. Because of a previous personal traumatic experience in a similar setting - I absolutely do not stay in motels or anything with an exterior entrance- due to safety concerns Because my husband was with me, I did stay. This resort should fully disclose where you are actually sleeping, for people with similar issues. I felt very mislead by the photos and description. The staff was nice. The room was clean.

This resort was great. I’m not sure why it’s rated only around an 8/10. It definitely deserves closer to a 10. I wish I had only stayed at this resort every other time I’ve been to Colorado Springs.

For the price of a 4-star hotel, the room was motel quality. The in-room HVAC was so noisy we couldn't sleep the first night. The coffee service was pathetic; two Keurig pods a day, like they were rationing it. Stingy on the towels, too. The security lock on the outside door was broken and someone could've broken into the room with little effort.

We had an amazing stay. The location is very convenient and close to many of colorado springs destinations such as Garden of the Gods, Pikes Peak, Manitou Springs(Cliff Dwellings & Cave of the Winds, Cheyenne Mountain Zoo, Downtown and many more. The only reason I took one star away is because they charged us extra fees without informing us during check-in. I booked a 2 night reservation thinking that it’s the total amount for the whole stay then I saw my credit card had a bill of $65~ dollars on top of the deposit when we left. They said it’s supposed to be for the resort fees, parking fees, “taxes” and etc. They should always disclose something beforehand if there’s gonna be other fees involved!

Hotel and grounds were nice. The food was mediocre.

We still love to stay here, and will always come back. However, the fire pit was not active on the hotel patio which we’ve always loved...maybe for social distancing reasons? Service was also a little slow in Elevations restaurant, but considering the Covid restrictions, we were happy just to grab something to eat without leaving the hotel.

Awesome resort! Will come again with my children

The checkin was not great. We had some questions and the front desk person sent us to get panflets. She was not buzy, and it was our first time there. Housekeeping was great! The room could have a microwave oven. The way the resort tax was charged after was a little misleading.

This is a beautiful resort and we were so glad that the pools were open! The room itself was very clean and the bed super comfortable. We did have a little problem with our air conditioning - it was stuck on 70°. At times it felt a little too cool… whether heat or cooling you want to be able to adjust it to your comfort level! We did tell the front desk, so hopefully it was fixed!