SpringHill Suites by Marriott Sarasota Bradenton

There is no kitchenette as advertised, also no bathtub, only shower. The woman who checked us in put $20 charge on my credit card before we got room key, typically the hotels only put the card on file. 5 days after we left, they still didn’t rollback the charge, I called them up, the front desk people claimed it was the bank put the hold, not them. That really showed how uneducated this person is. It can only be the merchant putting charge. But I still called the bank and confirmed. I called the hotel again, telling the woman again not to shift responsibilities just roll back the charge. She spoke the manager, that person didn’t want to come to the phone talking to me in person, claiming it would take up to 7 business days to roll back the charge. We all know it won’t take that long if they are willing to solve the problem quickly. Very disappointed.

Excellent service. Quick check in, attentive, kind, and helpful. Really enjoyed the spacious room and breakfast. Only suggestion is to have a hot tub/jacuzzi. Will definitely recommend and return again

The staff was extremely friendly, and they made the experience lovely at Check-In, Check-Out, and breakfast.

Nice clean Hotel. Friendly service at the front desk. Will stay here again!

A really nice hotel. Very clean and excellent service. Helpful and friendly staff.