Hilton Dallas/Park Cities

There hotel had apparently booked itself out completely to a conference during my stay. The dining and lounge access were off limits completely as it was being used as part of the conference. It was very inconvenient to say the least and there was no break on the room rates. If i had known this was going to be the case i would have stayed elsewhere.

Very nice hotel, friendly staff,

Love the hotel and location. Always stay here. Our toilet ran and was loose though.

Great hotel. Friendly staff.

No greeting upon arrival, but friendly after check in. The "Park Cities Room" is what the hotel describes as "upgraded room like other hotel's Club room". What I found to be true was that it's a larger room, which was nice, and a high floor, but that's where the similarity ends. When traveling, I pay extra to have the conveniences of a "CLUB" room---This Hilton has no real "club". While checking in I confirmed that I had reserved a club room---I was told, "yes". I then walked the hallway searching for the club, when I called down to the desk inquiring the location, I was told they had no real "club room", it was closed a while back! The "weekday newspaper" was from the week BEFORE I arrived. The "snacks" consisted of a small basket with 2 warm oranges and 6 apples, and some cheap bottled water, of which they ran out on New Year's Eve mid day. The breakfast that comes with the price is only to be had in the restaurant--you are not allowed to have it in your room. However, the bedding is cozy. The beds are comfortable and the bathrooms are not cramped. 2 Robes and one pair of slippers were provided. Take your own coffee to make in the room. Lastly regarding the room;The club floor does not afford you free Wi-fi. On New Year's Eve the hotel bar closed early. We returned, looking forward to winding down with a nightcap at 1:15. There were 3 other people looking to do the same, and by 1:30 there were 9 of us. No bar, no where close to procure!

Overall it was very pleasant. The staff is excellent and very helpful!! The bathroom is a bit worn. Beds were comfortable but there were not any extra blankets in the room and that would be nice to have one.

great clean and spacious requested a room not close to the elevator and was given one 2 doors down and kept me up all night with the motor hum when operational. Not happy when they sort of looked at the room given and said "you are far away from the elevator" and I actually was not. I could tell that they were not telling the truth, but came in late and did not want the hassle of changing rooms and repacking after I went to bed.

My place to stay in Dallas

Parked our car on the street instead of the garage

Terrific staff, Violet at reception and Maria in housekeeping.