This is a very good hotel whenever we have a Symphony Orchestra Concert. Always sold and consistent service which we've never regret to choose. This time, upon check-in, they kindly allowed us to stay in the room having a refrigerator and microwave. Thank you very much for your quick and kind arrangement. However, we would like to ask a few "improvements." When we entered the room, the trash bin was full (obviously forgotten to pick up). AC outlets were not enough for recharging all electric gadgets -- especially the working table/desk area. When you take a shower, there is no reachable place to put the bath towel. Nonetheless, the bed was firm and excellent. The room was quiet and warm enough to give us a good night sleep. Again, staff are excellent to solve any problem immediately. Will definitely return many more times to brighten up our Chicago stay. Thank you very much once again.