L'Auberge de Sedona

Stayed for a couple of days and they were marvelous. Mike at the history of Sedona Landscape and Devins at the sound healing sessions are amazing. We will be back again.

We loved our stay at L'auberge. Dining by the creek is such a unique and peaceful experience, I could have stayed there all day. The entire property is beautiful. We had a vista room and the view from our deck was beautiful. Rooms were well-appointed and service was great. Most of all, you can't beat the location in town close to restaurants and central for driving to most hikes. Would love to visit again!

For a luxury resort, the finer points need improvement. While the staff were polite, when it came time to actually need help or having an issue that needed resolving, we were left to suffer thru it or take care of it ourselves. As soon as we checked in, we realized the guests above us on the 2nd floor in the Lodge would be an issue. We get it, there is noise to be expected but this was NYC level noise we really didn't want to deal with on our vacation. Immediately called front desk, confirmed they weren't booked solid, but wouldn't place us on a top floor. Moving on....asked for a shave kit with the Lodge concierge who said we had to get it ourselves at the check-in via the main building, or she could have housekeeping deliver. Yes please, can u have it sent? Arrived back later that night and no kit. Called guest services and they asked if we could wait until morning for it. Ordered in room dining and it was delivered in 2 cloches, no tray or dining cart which is the norm in 4 star hotels to eat on - we had a smaller room with a small desk . Literally ate on the bed. No glasses of water, bread for fish entree, or condiments for burger, no one stopped by later to pick up. When we called room service - said we had to wait for housekeeping to pick it up tomorrow. Nothing like having leftovers smelling up your room for the night. Asked for some slippers for our room at front desk and literally got grilled as to why we needed them! Overall not worth the price.

The resort was very nice but I think it is definitely over priced. The restaurant needs to add more of a variety and their chef needs to learn the difference between rare, medium rare, and medium. I ordered the steak Frites medium well and my meat was so bloody i couldn't eat it. when they originally brought the food we didn't even have silverware so we sat staring at our plates for 3 minutes before we could even start eating. Then the waitress brought the silverware and never once came back after we began eating to make sure everything was good or if we needed anything. Very disappointed to pay $39 for french fries.

We were looking forward to this and it was a big disappointment - very nice location, but poor service given the very high price of the bungalows. We waited again and again, for checkin, for a table, for 10 different little things. Staff seemed extremely disorganized and it was somehow interesting to see them running around making excuses to everyone for this or that. "Details" such as a 6AM alarm that was not reset, loud delivery trucks idling in the morning right below your balcony, room service delivered without a table to eat on (and they wouldn't do anything about this...) would matter everywhere, but when you charge over 1,000$ a night... Seemed like a very poorly managed hotel.