Holiday Inn Resort Batam, an IHG Hotel

Clean and comfortable. Staff were friendly and welcoming. Since it was peak period, the hotel set up an alternative service area for breakfast on Level 3 so as to manage the crowd. Housekeeping staff were honest and returned my wife's brooch when she dropped it. We also enjoyed the fireworks display over the CNY holidays. Overall, we really enjoyed ourselves and hope to be back soon! :)

Had a great experience with the seamless ferry terminal pickup and check in. The hotel staff are all super friendly and helpful. The only downside was we booked over the CNY weekend and the hotel and all the surrounding hotels had fireworks going off from 9pm-12am. Three hours of sporadic fireworks for both of the nights we stayed was not pleasant and definitely not what you want on a holiday. Seeing that it is also a family friendly hotel, I would think they would be more sensitive to children and early bedtimes. If the hotels could all just team up and have ONE display together it would be great. Great for a short getaway but definitely won't book a stay again during the festive season.

nice hotel..................:::::::::;;:::::::::::::

Everything is great. Kids loved the pool and kids' club! The only thing is its a little further away from Batam city.

When I checked at the reception, I was told me that I do not have breakfast for my stay and suggested me to buy their promo coupons. I bought but realised after that that I do have free breakfast in my booking and I went back to query. Another of the staff found out that it was indeed a mistake made and did a refund for me immediately. Thereafter I went to my room and realised that I am unable to open the room, I went back to the reception again and walked back to the room with a technician. The door is still unable to be opened. No choice , we walked back to the reception again with our luggages and waited at the lobby for them to reissue us another room. Although the staff did upgrade my room to a suite and the staff who made a mistake on the breakfast matter came forward to apologise to me, the overall check in experience to the resort was just not so pleasant. The room looks a bit out dated but the kids do enjoy their pool.

The free bus shuttle to Nagoya Mall is a given..however if they could have had 3 window schedule instead of two it would be good...we missed not one but twice the shuttle to Nagoya.

Bad breakfast menu

More shuttle bus round to/from The mall and terminal

Great staff at check-in. Fun swimming pool for the kid

Had a great 3d2n stay with my partner. We arrived early and could immediately check in with little fuss. Although the food choices in the resort were a little pricey, the resort provides free transport to Nagoya Hill Shopping Centre/Grand Batam Mall. The timings for the transport are fixed however, but you can always get the helpful reception to call a cab to take you to wherever for a fee. Room was big, comfortable and clean with a good view of the resort and the surrounding area (we were on the 9th floor). There's a spa in the back of the resort and bikes available for rental. All in all, the facilities of the resort were pretty well maintained. It was an enjoyable and relaxing stay! (: