Hilton Garden Inn Louisville East

Room was fine . Door to second level locked at night which prevented us from using the back entry door to get to our room . Reported the first night of our stay and informed it was to be unlocked . Next night same thing . Lisa was wonderful waitress for breakfasts . She is huge asset to your location and please let her know we very much appreciated her .

Outstanding service by the overnight staff who helped me get a room at such an early hour Kind professional staff , clean and comfortable

The coffee table was broken and a piece of the AC was falling off when we arrived. Although they offered to change our room, there were 4 of us & it was too much to move. This is something that should have been reported by the cleaning staff when room was cleaned prior to our arrival. There was only the tp on the roll with no 2nd roll to refill so we had to ask for to at the counter. We requested towels for 4 people, however always cane back to towels for 2 people. This should have also been noticed that there were 4 people in the room so 4 towel sets would be needed all 3 nites. On the 2nd nite, the toilet flush valve stopped working. We chose to manually flush the toilet just because we wanted to go to bed & didn’t want to wait for a maintenance person. I did tell the front desk about this when we checked out. Lastly, checkout is at 12noon. On our last morning there, someone knocked to clean the room at 9:30am. When we told them we were still sleeping, it was about 30 minutes later and someone else was knocking on the door to clean the room. The first time, I understand because not everyone goes through the formal steps of checking out, however after the 1st time, that should have been noted.

The hotel would have been great if they offered a complimentary breakfast

Hotel staff was really friendly and room was very clean and nice!