Hilton Garden Inn Louisville East

The coffee table was broken and a piece of the AC was falling off when we arrived. Although they offered to change our room, there were 4 of us & it was too much to move. This is something that should have been reported by the cleaning staff when room was cleaned prior to our arrival. There was only the tp on the roll with no 2nd roll to refill so we had to ask for to at the counter. We requested towels for 4 people, however always cane back to towels for 2 people. This should have also been noticed that there were 4 people in the room so 4 towel sets would be needed all 3 nites. On the 2nd nite, the toilet flush valve stopped working. We chose to manually flush the toilet just because we wanted to go to bed & didn’t want to wait for a maintenance person. I did tell the front desk about this when we checked out. Lastly, checkout is at 12noon. On our last morning there, someone knocked to clean the room at 9:30am. When we told them we were still sleeping, it was about 30 minutes later and someone else was knocking on the door to clean the room. The first time, I understand because not everyone goes through the formal steps of checking out, however after the 1st time, that should have been noted.

The hotel would have been great if they offered a complimentary breakfast

Hotel staff was really friendly and room was very clean and nice!

The hotel was nice. Clean and great area. We were charged for a room cancellation that never happened. Disputed to several employees and kept getting the run around. Still waiting for our refund😕

I expecting this to be some old run down hotel in the corners of Louisville. We came to town for a family weekend at Kentucky Kingdom and the reviews were hit and miss but apparently not bad enough to steer away from it. We arrived and check in was smooth. I recieved a key card, room 126. Wow! We finally have a first floor very close to lobby. Score!! My son and daughter walked in first and paused, both beds we unmade, wait someone's left their things behind. My kids started pushing my husband back out of the room. My son proceeded to say someone was in the bed and the bathroom! The front desk rep. apologized and gave us a room on third floor. The room was nice and clean. Fast-forward to breakfast that I paid extra through hotel.com for, I called the front desk to see what the process was and the person on night shift said she'd call me back, said nothing mentioned breakfast let alone for family of 4. When she called back she said would send someone up with 4 vouchers despite that not being their policy. Bless her (I guess) Get down to breakfast, turn in the vouchers and told what we CAN have, that not being waffles, pancakes, omelettes (made to order stuff). That's interesting because people paying cash had access to it all. Didn't matter, there was no meat variety, pork everything and I don't eat pork!! Coffee tasted like dirt, eggs sucked, biscuits and potatoes were days old. Bagel was okay though, wonder why? Oh I know, no one made it, it only needed toasting.