Hampton Inn Richmond-SW Hull Street

Its in the details

I actually booked this hotel because my family enjoyed a recent stay at another Hampton Inn. But this felt like the hotel Hilton forgot. It was not easily visible from the street. The place looks small and run-down, not what we were expecting. Check-in went smoothly but as soon as we reached our floor we found a strange musty odor in the hallways. The room was actually well laid out but all of the lighting was dim and dreary. Our room was not as clean as it should be; around the sink and tub were a bit grimy and all the towels were slightly damp. The overhead light fixtures in the bathroom and main room were full of dead insects. Ironically, housekeeping woke us up the next morning, banging on the door at 9 a.m. even though check out is not until 11. At breakfast, I appreciated that there were some hot choices but nearly all of the sausage was burnt, but someone still thought it was okay to serve it. The entire experience made me feel like no one cares about this property and therefore you don't really care about your guests either.

Familienurlaub (1 Nacht), 11. Aug.. 2021

Authentische Hotels.com-Gästebewertung

The service was good, but our room was what ruined our stay. The room smelled like old laundry, and the air conditioning unit barely worked. Granted it was a very hot day so the ac unit was working very hard, but when we checked to see if we could find out why the room didn't seem to be getting cold, the air filter looked as if it was never changed, with the floor soaked wet surrounding it. To be fair, we could have probably mentioned this issue with the staff and been moved to a different room, but we were exhausted from our trip and didn't want to go through the hassle especially since we were only staying one night. The bed sheets were also uncomfortable, with a scratchy outside and only one layer to them (relatively thick for the summer) so it was hard to sleep in an already not well air conditioned room.

Nichole, Reise (1 Nacht), 16. Juli. 2021

Authentische Hotels.com-Gästebewertung

Dirty Sheets

The overall hotel was nice. The pull out sofa bed was disgusting and the sheets were dirty. The front desk did provide us with a new set of sheets, but they were stained so we did not use the sofa bed. The stairs were damp. The sheets on the king bed didn't really fit so throughout the night I kept waking up because it was pulling off the corner. On a plus side, it was very quiet.

Familienurlaub (1 Nacht), 9. Juli. 2021

Authentische Hotels.com-Gästebewertung

A great experience!!

The Lady who handled our reservation and check in was beyond wonderful. So nice and helpful, it was like meeting an old friend, not just checking into a road side hotel. She is an incredible asset to her company and a genuinely nice person.

Robert, Geschäftsreise (1 Nacht), 28. Juni. 2021

Authentische Hotels.com-Gästebewertung

Hotel was nice and staff was great nice and clean but i will say that i saw a roache in tue bathroom 1 only. I did not like that at all.

Familienurlaub (2 Nächte), 18. Juni. 2021

Authentische Expedia-Gästebewertung

Nice breakfast bar, dirty washcloth had been left in shower.

Familienurlaub (1 Nacht), 12. Juni. 2021

Authentische Expedia-Gästebewertung

Staff was friendly. Disappointed that the pool had been closed permanently, yet is still listed as an amenity. There are also NO laundry facilities, which was a major issue for us.

Familienurlaub (2 Nächte), 29. Mai. 2021

Authentische Expedia-Gästebewertung

The room had a musty smell, the carpet was stained and nasty, and the facility needs to be deep cleaned and updated. Very disappointing.

Familienurlaub (1 Nacht), 28. Mai. 2021

Authentische Expedia-Gästebewertung

The staff was very accommodating. It was my 1st time staying in a hotel since Covid so it was a different experience.

Romantikurlaub (4 Nächte), 20. Mai. 2021

Authentische Expedia-Gästebewertung

hotel was older and not as pictured.

Familienurlaub (2 Nächte), 18. Mai. 2021

Authentische Expedia-Gästebewertung