Pan Pacific Toronto

KOMFORTABLES HOTEL AUßERHALB DOWNTOWN. sauber, großzügig. Guter check-in. Ausstattung gut. In unmittelbarer Nähe Gaststätten etc.. Kleiner Park. Pool und Sportmöglichkeiten verfügbar. Empfehlenswert.

Insgesamt ist der Eindruck positiv. Das Hotel ist allerdings schon etwas älter und konnte eine Renovierung vertragen. Das Personal war sehr freundlich. Die Bedienung an der Bar war allerdings etwas zäh.

Das Hotel liegt etwas ausserhalb von Toronto. Fahrt nach Down Town mit den öffentlichen Verkehrsmitteln sehr gut möglich. Sehr schöne, grosse und saubere Zimmer. Freundliches Personal an der Rezeption.

In all my years of travelling my short stay at the Pan Pacific Toronto was truly the most disappointing; a series of basic customer service mistakes that have me sincerely doubt this chain's claims that its vision is to be trusted by customers and committed to high standards. I called to request an early check in, the person whom answered, rudely cut me off, saying they didn't handle cancellations - i said i was calling to request an early check in. i showed up only to find my room wasn't ready. The girl at the front desk disappeared for 20mins before finding a room. This was being done in a near empty hotel with 8 cars in the parking lot (ie not busy). They told me AFTER i checked in that there was no room service. When I arrived at my suite it was ice cold and had no phone. I had to call the front desk from my cell; questions that they assured me would be returned shortly never were. On 2 different occasions i had to call back after waiting more than 1-2hrs. I finally went to the front desk where they told me that my only option was to take a lesser room for the night as the next day they were closing the hotel and moving me to a Best Western 20mins further from my destination at a rate that was 2/3rds less than what I had paid for. I'm a very understanding person especially during these times, but read other reviews to see a pattern of this hotel consistently being "sorry" yet short of meaningful action for the customer.

Very comfortable And spacious room. Nice staff.

Disappointed with the scent in the lobby and elevators. No heat in my room the first night and problem only got resolved next day.

Stayed here many times when it was the Westin Prince and loved it. This time there was no water when we arrived due to a water main break (??) but we had no notification of this so we could make alternate arrangements. We had water the next morning although lukewarm for one shower, then water was shut off before my husband could shower. He used bottled water. Housekeeping didn't replace towels but took dirty ones away. The wallpaper was peeling from the wall near the ceiling. Only comped our parking.

The waperpipe was broken and I wasn’t notified. Had to book elsewhere.

Poor parking location and very difficult from a handicap perspective. Also one out of three elevators working caused excessive waiting time.

The elevators were not working on the day of the conference. To get to the lobby, I had to walk down six flights of stairs. The hand railings were filthy and the last flight of stairs was unlit. We ended up, not in the lobby, but outside on the back of the building. We had to walk round the building and enter through the lobby. It was an unfortunate introduction to the hotel, which is located a bit out of the way to start with.