Courtyard by Marriott Bloomington by Mall of America

Towels were dirty, the rooms wallpaper was peeling off of the walls. The room was very awkward how the furniture was positioned - appears it was an empty room and a few pieces of furniture were just thrown in the room. We never had clean towels for the three nights that we stayed even though we didn’t hang the sign asking that we reuse our towels. We ordered room service the first night we were there and apparently our order was “lost” so it took an hour to get our food, which by that point it was too late and we didn’t even feel like eating anymore. No discount was given for the inconvenience. The walls are very thin and you can hear everything in the halls. Not a pleasant stay, and they also double charged my credit card for incidentals on accident and the solution was that I just have to wait for it to “fall off” of my credit card.

Initial room given wasn't cleaned. They quickly switched me to a new room which was ok.

Very clean and comfortable.

Always friendly staff and clean rooms!

Service was great but this is a very tired and out dated hotel. I had high expectations staying at a Marriott property, a you get what you pay for type of deal. But from trying to find parking (which you won’t if you arrive after 10 PM) to the doors being locked upon arrival and no one answering your buzz to get in, kids running the halls unattended at 1 am or even 630 am down in the lobby, the room was clean “ok” not to what I had expected. While the sheets were clean the mattress protector and mattress it’s self held who knows how many years of hair. I can’t say I’d pay to stay here again- same quality as a Super 8. Attached are the pictures of no available parking- where people had to park in a driving area.