OYO Townhouse Dallas Love Field Airport

Its great hotel. Beautiful eccletic. Fun! Exciting Unique! But once you leave the hotel thats another story.. The surrounding area is not a good place. It didnt feel safe. But great hotel wrong location.

Horrible cyst

*Check-in - When I arrived I was told that check-in is at 4 pm. When I responded the website said 24 hour check-in the response I received was "well at some hotels". *Front Desk/Lobby - Staff at the front desk were not in any sort of uniform and hanging out in the lobby were individuals who appeared to be friends hanging out. Front lobby felt more like a frat house then a business. * Hotel room - smelled like mold, had to open the window for a few hours to air out the room. The smell never did go away but it was bearable. Broken phones, curtains were dirty, the bed cover had stains. Couch has seen better days, I almost hit the floor when I went to sit down on it. * Business center - Asked about it and was told it was "under remodel". They had a desk with a broken printer and a monitor not connected to anything. *Breakfast - Was met with a printed sign that said "Don't take food up to your room, 1 plate per person" The first day I was there they had the food behind the counter and someone making the plates. The second day the food was on the counter. *Staff - Observed staff parking in the "No parking/Fire lane", had friends parked blocking both lanes by the front door forcing my Uber to back down the driveway to get out. *Locked out - When I arrived back to the hotel at 3 in the afternoon I was met with a locked front door. When the front deck person opened the door, looked at me and said "Are you staying here?"

Our stay was nice and comfortable.

Looked like some updating in process. our room was clean and seemed updated. staff were not very friendly. Liked the security gates. close to several places to eat.

Bad breakfast

I loved the fact the hotel was gated!

The grounds were okay, breakfast was good, Front desk not very accommodating no organization.

I paid for my room. I Called to advise them I was coming from out of town and I would be late checking. I make it in town go to check in the man said loudly we don’t have anymore rooms we are completely booked. I said well my room shouldn’t be booked because it’s already paid for. He told me that I needed to call hotels.com and they will refund me. Remind you never pulling any information to see if my room was available or anything! So I left I called hotels.com to request my refund they stated I selected pay later (at the hotel) so they did not take the funds.So I told them fine I’ll call the hotel in the morning because it was already late! I called that morning and the hotel marked me as a no show!!! How if when I walk in your employee yells all the rooms booked (even though mine was already paid for)! Then the audacity to mark me as a NO SHOW! I will NEVER BOOK WITH THIS HOTEL EVER AGAIN!

I was hesitant about booking here because a saw a few bad reviews but I was surprised. This place was a bargain. Staff was nice. Hotel room was clean and had plenty of space. I would stay here again!