Sheraton Atlantic City Convention Center Hotel

the Personnel for the front desk that was very rude when you ask them questions they don't want to answer they don't want to give you no receipt and when I asked for the person in charge she said she don't have no time for me and if I have any problems talk to somebody higher than her

It was stains on the drapes I had no washcloths until late night. The carpet was dirty, the vending machines didn’t have anything in them

The room was supposed to be non smoking but when got there it was full of smoke and we had to wait until the smoke machine cleared it out. Because they did not have another room available, and although it was better after the smoke machine the smell was still lingering

The hotel was nice, but my room smelled like a cigarette when I walked in. I don’t understand why people want to ruin a hotel room with that kind of smell. Other than that, it was nice!

Very clean place. Will go back very soon

Curly hair on pillow

This was not the best experience from start to finish for my family. When we arrived, check in was simple. However, when I asked for a cart to place the luggage on, the man handing the carts out seemed annoyed. He also gave me 20 minutes to unload my cart or else I would get charged $20.00 (a better system is needed and not a threatening one) especially since my room was pre-paid in full. I rushed in with my children to the room. After wanting to take showers, I noticed there were only 2 towels. I had to call the front desk for 2 more, even though my reservations listed 2 adults and 2 children. After we showered, I went to lay down in one of the beds and there were red stains and brown stains all over the comforter and sheet sets. I called the front desk AGAIN, and they sent someone. At this point, I was very uncomfortable since Covid is a thing and my family was already taking a risk. The woman came up and seemed mad because I pointed out the stains, no apology nothing. Then her manager came to tell us to put on masks in our room while she was present. STILL no apology. I was just disgusted at this point. We are not confrontational people and just wanted a nice family getaway. Needless to say, I will not be returning.

The staff was friendly and helpful and made sure that me and my family was comfortable