2/10 – Mangelhaft
6. Aug. 2024
Upon check-in everybody was very nice and helpful. We left our luggage in the room, went into the city centre and upon returning noticed that the room smelled badly of cigarette smoke, which we assume came from the ventilation in the bathroom. Using the balcony was forbidden (the only warning being a sticker on the window frame - not explanation) and so closing the bathroom door and using the air-conditioning were our only means of help. On the second day this problem persisted, so we contacted the staff at the desk. They said that it would be impossible to switch rooms as the hotel was fully booked. But after more than 30 minutes they sent somebody to spray the bathroom to deal with the cigarette smoke. It only helped briefly and so we had to deal with this for the rest of the trip. On our first morning house keeping knocked on our door at nine. We said we needed a moment and left the hotel shortly afterwards to return at 4pm. The room had not been cleaned. As we were tired, we left a sign not to be disturbed on the door, but surely enough house keeping knocked after 30 minutes thereby waking us up. There was never any house keeping before 4 pm when we returned to the hotel every day. The breakfast room was heavily overcrowded and in the basement. The air-conditioning cooled our food so quickly that everything was cold after a few minutes, the toaster did not work. A manager was seen in the breakfast room and lobby and chastized the truly nice people.
Carsten
Carsten, Urlaub mit Freunden (4 Nächte)
Von Expedia geprüfte Gästebewertung
