Sonesta ES Suites St. Louis - Chesterfield

The pool was closed, the grill wasnt working, we stayed 2 nights ans had 6 guests, when asked on the 2nd night for more towels were told could have 2. Bathroom upstairs was dirty

Greg, Familienurlaub (2 Nächte), 23. Juli. 2021

Authentische Hotels.com-Gästebewertung

Comfortable

Nice loft room, comfortable beds

Mark, Familienurlaub (7 Nächte), 20. Juli. 2021

Authentische Hotels.com-Gästebewertung

Mediocre at best

I was a bit disappointed with Sonesta ES Suites St Louis - Chesterfield. After reading some great reviews and looking through photos, I was not met with what I expected upon my arrival. Check in staff was very friendly, I will give them that. However, nowhere on the website did they advise that their pool was closed because of COVID and the business didn't do it's due diligence in getting it up to standard to reopen with the lifting restrictions. Not that a pool is a requirement of a stay but when you promise a 6 year old there will be a pool, it's hard to go back on that. Additionally, our room was swarming in ants. They were all over the kitchen table and found their way many other places as well. The area roadways were also under construction (not the hotels fault of course) and it is RIGHT off the highway so you get a lot of traffic noise when you're outside the room. Not exactly a peaceful spot to sit outside and relax, which was a good portion of what I was hoping for this trip. The beds were comfy and well-kept, except for the sheets that were put on sideways. The kitchen was okay, minus the ants. The bathrooms were clean, minus the used washcloth that was left hanging over the shower curtain (which I'm choosing to assume was from the cleaners and not the previous tenant). Overall, mediocre at best. Not where I will be staying again though, that's for sure.

Geschäftsreise (7 Nächte), 10. Juli. 2021

Authentische Hotels.com-Gästebewertung

Not Impressed

All vents for unit needed a good dusting, carpet needed to be cleaned. No one ever contacted us to clean unit or change sheets and our stay was 10 days. Ridiculous that workout room and pool still closed with COVID excuse.

Reise (10 Nächte), 30. Juni. 2021

Authentische Hotels.com-Gästebewertung

Great Family Stay

The property is very well kept and quiet. I felt comfortable enough to walk around for exercise purposes and the kitchen area was perfect for quick, small meals. I would suggest adding oven mits and maybe a cookie sheet. The staff was friendly and accommodating which was the best part. Our room had also been freshly cleaned prior to arrival. Everything went better than expected!

Barbara, Familienurlaub (3 Nächte), 25. Juni. 2021

Authentische Hotels.com-Gästebewertung

Great location/clean hotel

Hotel was perfect for our large group. The 2 bedroom suite was comfortable. Beds were great. Location is in very safe and nice area. Restaurants and shops close by.

Candace, Urlaub mit Freunden (4 Nächte), 24. Juni. 2021

Authentische Hotels.com-Gästebewertung

Not the cleanest

The stay was okay, however it wasnt very clean, the pillow cases had stains on them from previous people, one pillow case had what looked like old blood on it, others had what looked like makeup, the pull out couch bed had yellow stains on it (looked like urine stains), the pull out couch also didnt have any sheets or bedding for it, every hotel I have ever stayed in always had a fitted sheet on it and had extra bedding in the closet, this room had none, so we had to go to the office and ask for bedding to which we were given 2 flat sheets and a quilt. The king bed was made with only flat sheets on the mattress no fitted sheet(kinda odd), and then a comforter (which was great we had a comforter for 1 bed!) Our original set of towels smelled like mildew and had red/orange stains on them so we had to go to the office and get new towels. No bugs or anything, however dishes in the dishwasher were said to be clean but when we finally figure out they were in the dishwasher we pulled them out to use and they still had food stuck to them. So I had to run to the store and get a sponge and soap to wash the dishes for my family to use. The door had large gaps around it, which allowed the heat from outside in our room, as well as smoke smell from people standing outside smoking. We had to move rooms towards the end of our stay due to the AC seemed to be going out, the next room also had same issues other then the AC worked.

Familienurlaub (8 Nächte), 12. Juni. 2021

Authentische Hotels.com-Gästebewertung

I liked the set up of the suite with 2 different rooms which was great for travel with family. 1st night in was very cozy, quiet and clean. The beds were comfortable and the best pillows I’ve had in a hotel. The only complaint was that there was only decaf coffee in the room. We were very pleased with our stay. The next time we stayed was 4 days later in a different room. It smelled heavily of weed. The coffee pot was dirty, there was a note that all dishes were cleaned for us and when we pulled mugs out of the dishwasher they were dirty. The upstairs had several drops of blood on the carpet in front of the sink, which I reported to management. There were 4 pillows on the bed and one of the pillowcases was dirty and looked like it had dried blood on it. I would stay here again if I were to base my stay on the first room we stayed in. The second room we stayed in scared me because of the lack of cleanliness especially during a pandemic. Also I would like to point out that when you give them your credit/debit card at check in, they immediately put a hefty deposit on your card on top of the room. There are signs in the hotel, but if you didn’t plan on it, that could really cause a traveler some issues. They told me that it would be released back to my card at check out, but it’s up to the bank how long it takes to be refunded. I’m still waiting and I checked out 2 days ago so just FYI.

Familienurlaub (1 Nacht), 7. Juni. 2021

Authentische Expedia-Gästebewertung

The rooms were exactly as advertised. However, when we checked in we were disappointed to find out that the pool had not been opened at all. This was not clearly communicated. Although it was indicated on the hotel website it was very difficult to locate. We were traveling with two small children and having a pool was one of the things we deemed necessary for our vacation. It was very disappointing not to be able to use the pool. During our stay, the hot water heater was replaced in our unit. We got very little notice about this work, and the fact that we had no hot water for two days of our stay. When we requested updates, the front desk was almost rude and not accommodating. One night of our stay we had to give the children lukewarm baths after a hot day and the next night they got no baths because there was no hot water. We complained and were told that management would reach out. They never actually connected with us to make this right. They did offer to move us to another room, but with two small children, that would have been very inconvenient. Also our downstairs neighbors called the front desk to complain about the noise from our unit. Every night, everyone in our unit was asleep by 8:30. So any noise we made was between 8:00 am and 8:00 pm. This fell well within the hotel’s advertised “quiet hours”. All in all this experience and this property had its up and downs. I would not choose to stay here again in the future.

Romantikurlaub (6 Nächte), 6. Juni. 2021

Authentische Expedia-Gästebewertung

Family Time

The suite was nice. There was a couple of downsides though, parking space was limited. I had to park in front where you check-in and walk to the back to my suite. If you are traveling with no family it would not have been bad, but I was traveling with my kids and had stuff I had to get into the suite. The dishes that were included in the suite were dirty, and there was no sponge or dish detergent that was available for me to be able to wash them. There was no hairdryer, which I mentioned to the front desk when I left and she told me it was due to Covid, which I understand, however, that should have been communicated to me at check-in. Other than those items it was a nice little suite.

Trang, Familienurlaub (1 Nacht), 30. Mai. 2021

Authentische Hotels.com-Gästebewertung