Sheraton Gateway Hotel In Toronto International Airport

Also für diesen Preis und nicht mal WLAN inkl., finde ich sehr schwach. Auch die etwas komplizierte und verwirrende Abwicklung mit dem Frühstück das inkl. ist je nach Rate, ist mehr als unglücklich. Ansonsten sind die Zimmer gut und sauber. Das Personal freundlich und hilfsbereit.

I am extremely disappointed with the hotel. They managed to lose or not keep my reservation which I had booked months in advance on Hotels.com. Instead of accommodating my reservation right away, since I had evidence of it in my mobile, they ushered me to a side desk and asked me to straighten it out with a phonecall myself to Hotels.com. I called and confirmed with an agent that I had a reservation. I have a family of four and had reserved a room with two double beds. An hour and a half passed during this time and all the while they were checking in customers non-stop. Finally, after harassing them enough, they finally got me a room but with only one bed. I had also made a special request for a crib on my original reservation, but they ignored it. My wife called the front desk to ask for one or a cot and they said they were all out. We called again and spoke to someone else and magically they were able to get us a cot in about 30 minutes. We had an early flight to catch in the morning and all of the frustration kept me awake all night. I probably won't use them again based on this experience. They could have done much better!

Perfect location for a short airport layover.

Hotel itself was good. Rooms were clean, beds were comfy, staff was friendly. Signage at the airport to get to it was very poor. We ended up having to double back to find the elevator that led to the hotel. Checkin was a bit difficult as there was a live DJ at the bar / restaurant, which is across from the checkin desk, so basically couldn’t hear the clerk. Pool area could have used more that a single table to sit at.

You should have a special price for people that are only staying for a few hours when catching a early flight.