The Ritz-Carlton, Cleveland - Cleveland

We were really upset - we tried calling the Ritz concierge. Took 35 hours to get back to us.

It was amazing. The hotel staff was so friendly. We truly loved our stay and how close the hotel is to everything. We will be back. They even brought up complimentary champagne for our anniversary.

Hotel is great, food was pretty bad though.

Stayed at the Ritz for UFC 203 - I'd highly recommend it for any event at Quicken loans arena. Staff are exceptional, as is the service, just like at any Ritz Carlton. Entrance is under construction so be aware of that, but once finished it will be a non-issue. Ritz is connected to Tower City and there's a walkway there to the Q so my wife and I avoided the downpour entirely. Room was great - only complaint was that I had to turn the AC down to 60 to make the room comfortable. Breakfast was awesome in the morning as well. Ask the staff to do something special, they'll make it happen.

My sons and I stayed at this hotel to attend a baseball game. The lobby is a little odd at the 6th floor and the entrance is through a small mall, however it is very nice and the staff is wonderful. The lobby and restaurant area is quite small. I don't know Cleveland too well so from the looks of things that part of town was good