W New Orleans - French Quarter

I will start of by saying that you have to know what to expect with staying at French Quarter hotel, especially one that is in an older building. We stayed in a Carriage House Suite. Pretty pricey but with my Hotels.com reward it was worth the splurge. First the room was located with the door directly opening to the pool/courtyard/valet drive within a couple of feet. It was on the ground floor so that meant we had a small hot tub in a private courtyard. Hot tub was only lukewarm on a chilly night so we didn't chance it. The courtyard could have been magnificent but it was bare minimum 2 uncomfortable chairs and a table. Let's also throw in the balcony for the rooms above looked directly down into the hot tub and courtyard. More about room above us, EXTREMELY loud. Not to fault the other guests, you could just hear everything above, next door, and outside of our room. The room has TINY bathroom that is like a glass box in the corner, which is completely mirrored on the inside which was odd. Overall the room appeared nice but was anything but quiet, relaxing, and comfortable. I have stayed at other premium Marriott brands and this was my first time at a W brand and I was greatly disapointed.

Our room was not ready at 3pm as promised. It was after 5 when we finally got to our room. The general manager was nice but it was a pain!

Had a wonderful stay and Debbie at the front desk really made the stay for us! From check in to helping us organize a cab early the morning of our departure it was an amazing time! Definitely recommend!

Check in is 3pm and we arrived a few minutes before 3pm. Our room was not ready- no problem. We walked around the French Quarter for a bit, at 4pm, our room still was not ready. We sat at the hotel bar and had a few drinks, at 4:30, our room still was not ready. It was not until my husband asked that the staff offered us some drink tickets. Finally at 5pm our room was ready. This was a major disappointment as we had dinner reservations at 6pm and didn’t have time to get ready. The check in really soured our view of the hotel. The room was nice and big, bathroom is tiny, and we had a balcony overlooking Chartres St, but I would not stay here again.

Literally the dirtiest hotel I have ever stayed at, and I have seen bad.

Location very very very good. Lite but responsive staff Bar/food was amazing. Room great but one small window (to be expected in FQ No “riff raff” staying at hotel.

Do not book the studio suite without the courtyard view. The courtyard view is the only studio suite with the jacuzzi shown in the pictures, the marriot website and the hotels website both show the basic studfio suite with the hot tub but that is false advertising and incorrect. Neither studio suites designate on the features that they contain a hot tub or not but they show it in the room pictures. When confronted they did understand my concern and tried moving me but for any future inconveniences I would recommend calling the hotel to double check or just go somewhere else.

This was my first time at a W, it was great! I had walked by before but this was my first time staying there. Location, Location, Location! The room was very unique and we had a spectacular view from our balcony.

Breakfast paid for on reservation, not honored. Upon return, i was.covered in small bumps. Now they have today turned into fully red, inflamed bed bug bites.