Omni Chicago Suites - Magnificent Mile

Nice beautiful I loved everything

The suites are a definite plus. The bedrooms are so quiet. We request a higher floor. In the summer they have 2 rooftops. And the location is excellent.

The hotel was really nice! Overall clean, great location, and staff was wonderful. Raven checked us in and oriented us to the hotel. I didn’t get the concierges’ names, but they were very polite and professional, had a smile each time we encountered them. The city was approaching lockdown, so we stayed in our room a good deal of the 2-day stay. A couple of things that weren’t up to par was the service we received in the bar/restaurant area. It was practically empty and it took at least 3 minutes for the bartender to acknowledge us after chatting with another guest. A quick “I’ll be with you shortly” would have sufficed. And I noticed was appeared to be dried snot or bodily fluids above the dresser and just below the TV in the room. How gross! Mentioning this because it’s COVID-19 and a previous visitor or staff may have sneezed without covering, and it wasn’t cleaned up. I wouldn’t mind staying here again, but I would probably choose a different one next time just because of the variety of hotels in this location and competitive prices.

Staff at hotel were helpful and friendly. Hotel is in a great location. Within walking distance to nice restaurants, shopping and a Starbucks Reserve. We really enjoyed our stay and will be back.

Bathroom in my room was dirty With hair in the shower, plastic pieces on the floor and a hair tie next to the toilet- and the coffee service wasn’t restocked when I checked in. A lot of money to stay where the room is not prepared We were to have certain amenities with our Hotels.com reservation which we had to demand more than once to get. Not pleased