Fairfield Inn & Suites Dallas Medical/Market Center

The hotel was very clean and well stocked. The room was nice and I’d be willing to stay there again. My only complaint was I prepaid and on arrival was told they needed a card for incidentals, then was charged my whole stay to my card again. They did reverse the charge, but with it being a weekend the banks were closed and I’m still waiting to be reimbursed. Made for a frustrating weekend trying to figure out expenses.

hotel stay was good, just our group was on every single floor. Disappointed on that part.

We got double booked to a room and without hesitation they corrected it and made sure our needs were taken care of definitely will be coming back to stay

I shared with the person checking us in (manager) that we were there celebrating my daughter's birthday & she was disappointed that we weren't staying in 'one of those tall fancy hotels' so could we please get a room on the highest floor possible. During the check in process she says to my daughter, 'you have the nerve to call my hotel not fancy!' When we went to the room the beds were super small, not queens & or double, more like twins! The air would not work. I went to the front to ask about getting a room with bigger beds & she informed me that was the size of all the beds in the hotels around. She said she would have an air mattress brought up which we never received! Our ceiling was stained & leaking & in the morning after the 2nd night I had bites on my ankle! We were supposed to stay a third night but we checked out & went to another hotel where there were actual queen beds, the air worked & the ceiling wasn't leaking! Also, when this room was booked it said that there were evening snacks like popcorn and drinks but there was nothing! There was a popcorn machine but it sat empty the entire time we were there & the only food we saw was breakfast & if you weren't there within the first hour you were lucky to get anything!

We were in town for a concert. The hotel is centrally located to the American Airlines Center. Hotel was very clean, and the front desk staff was nice. My only complaint is that the floors are very thin. We heard the people in the room above us walking all night. It sounded like they were running a never ending marathon!