Clarion Inn & Suites Airport

Hotel was way nicer than we expected. Good location-close to everything you need. Bathroom was super nice and clean. Bed was a bit too soft for my boyfriend but he's picky.

Soon After arriving desk clerk gave us key to a dirty room ! No plug in for coffee maker . Shower only turned on part way and that was hard .

The service was great. Location to the airport is perfect. Our heater was broken, so it was blasting our 80 degree heat. When we tried to switch to A/C to cool the room down a bit that was broken too and was so loud there was no way to sleep with it on. So we turned the heater off completely which is not great during a Michigan winter. The bathroom is very out dated. The toilet and tiles were cracked, water spots on the ceiling, and very little lighting with no fan. The bathroom definitely needs a lot of work!

Wakesha (not sure of her name) had me wait for 30 minutes for a shuttle, even though the driver said he wasn’t busy and could have driven me right away. Also, I left my pants to be DDR’s cleaned, by the service they offered, my pants sat for two days without any notice that they were not cleaned...or picked up for cleaning. Same person, supposedly the manager. Drunk women staggering down the upstairs hallway...loud music from a room that smelled like marijuana. Would have considered staying in the future, but not after all this on just one stay!

Whoever they hired to do renovations it is awful. Moldings around mirtor in bathroom covers plug in switches. Toliet seat awful. Not that clean at all. Had a weird smell customer service at front desk was amazing. But hotel rooms need help

The staff were great. The lady who prepared the breakfasts was wonderful. It was a great place at a good price.

Booked 2 rooms on the same reservation more than a month before stay. I assumed the rooms would be relatively close together. Not so, one on 1st and one on 2nd floor. When I asked management to change the rooms I was told ABSOLUTELY can not do. Our room had exceptionally high beds - some sort of 4-5 Inch riser/plinth under the bottom of bed- which made it hard to get in and out: why in the world would you put such a bed in a hotel? During our 3 day stay, we had housekeeping only 1 day. Breakfast pretty good but some mornings limited supply or options (like skim vs 2% milk.) Daytime Manager definitely not friendly, verging on rude - no apology for room separation. I have recently stayed in another Clarion and the comparison leaves Grand Rapids Clarion far below what I expected. The manager seemed to feel no professional responsibility for guests comfort or treatment. I was told by a night staff that housekeeping was short-stafffed during our stay. Maybe the manager has staffing issues due to her brusquness and lack of any evidence of being involved in solving problems

loved this hotel! Staff was very helpful and facilities were clean/had everything we needed.

Check-in and check-out were extremely efficient. The staff was personable and professional. Our room was very nice and I appreciated that everything worked well, especially the thermostat. We have stayed here before and will do do again!

I wasn’t pleased with our stay @ all. Our refrigerator didn’t work! There’s no vent in the bathroom and our key cards to get us back into the hotel didn’t work, even after the hotel staff updated them!!