They moved me at last minute, to #68 calla ave. The property ruined down and not like the pictures they advertised. This was a scamp. I called them and refused to change. I never book this property again
Reise (7 Nächte), 14. Feb.. 2021
The pictures are false advertisement the bed is on the floor there is no headboard. Mattress on the floor. There is was no HOT WATER! I only stood a few hours couldn’t even stay. The manager Lauren refused to give me a refund or even accommodate. I’m so disappointed she was so nasty I’ve never had this experience with Any hotel I’ve been traveling for years! There was broken glass in the fridge stains on pillow case they don’t even give you a comforter just a fleece. Stains on floors no Hot water how can I shower and relax after a long day here??? I was itching here felt like there were bed bugs I stood for about 4 hours and left. The door didn’t lock so I didn’t feel safe. The cameras even show that I left and couldn’t lock the door and manager did not accommodate what’s so ever she said everything I said was false when I have pictures of everything! I will be contacting the head of Expedia. I couldn’t believe how rude she was I called the hotel to let her know what was going on she didn’t want to speak to me. She told the receptionist she wasn’t speaking to me. I’ve been traveling for years loyal Expedia customer and have never experienced nothing like this before ever. So disappointed I spent $800 on another hotel just to leave because I felt so uncomfortable and safe.
Familienurlaub (4 Nächte), 10. Feb.. 2021
Ir was clean and small. Small was fine.
But the walls were so thin and ni real window. So any noise throughout the night y heard cwry easily.
Hope for other responsible guests. Bc if u have ppl there to party. U are screwed. Ither then that, place was fine. Safe and clean
Romantikurlaub (4 Nächte), 10. Feb.. 2021
This property could be amazing! The staff is wonderful and handle anything that comes up quickly and professionally. The property although beautiful at first glance has a whole heap of problems. My first room had a active leak directly above the bed, not to mention no light in the bedroom! Like I seriously had to use the light in the bathroom to see (there wasn't even a window). The second room I was in did have a light and no leak above the bed, but, the bathroom had a leak and so did the closet area (not a real closet). So needless to say ALL my clothes were damp which attracted every mosquitoe in town........yea in puerto rico ....... they provide bug spray which is almost more insulting then helpful being that the leaks give the bugs a perfect breeding ground. The 'hot' tubs upstairs only go to 83 degrees so luke warm at best. All in all the location is great and the staff are nice.
Reise (4 Nächte), 7. Feb.. 2021
Not recommend to rent in this property, the place was dirty and the smell was not good, inside of my unit was a cat.
Familienurlaub (1 Nacht), 4. Feb.. 2021
This is probably the worst hotel I’ve ever seen. It was literally a jail. Rooms are tiny. Nobody works there after 3pm. It’s smelled horrible. I had to pay 700$ to go to another hotel because we couldn’t stay there. Horrible. Take this place off your site.
Romantikurlaub (3 Nächte), 28. Jan.. 2021
It was in a great location. However, the ac was leaking which made a puddle in one of the rooms, and the shower water pressure could be better.
Urlaub mit Freunden (4 Nächte), 21. Jan.. 2021
The location is nice and quaint. The room was clean and just enough space. Only downside were the beds. The cheapness showed through the springs piercing you quite a bit. But other than that I loved it. Great stay overall
Simone P, Urlaub mit Freunden (4 Nächte), 21. Jan.. 2021
Room was small but comfortable. No hot water for the shower.
Urlaub mit Freunden (1 Nacht), 21. Jan.. 2021
1st things 1st I read the area as not so good and your absolutely correct it’s in the local part of town which as a single woman traveling alone was not comforting at all
2ndly there is no on site staff your communication through the guest house is only via email and phone (if you ever can get someone on the phone).
Upon arrival the main lobby has a moldy smell.
No clear directions on how to get to my room.
I used the code to get into my door and was greeted with that moldy smell again.
The room is very very very basic and low budget.
I closed and attempted to lock my door and immediately discovers that the top safety lock was broken. Not only was the safety an issue
room wasn’t cleaned it was dusty and trash even left behind the mini fridge used bar of soap in the shower.
The blinds on the side window exposed the bed if looking in you could actually watch me sleep and clearly that issue was brought up before because some bright idea was to secure it with a piece of tape!
The front window as said before the shades were falling off and didn’t fully cover the window I had to use a beach towel to cover the exposed window.
Awoken by ppl talking below my window
No one followed up the next day nor came to look at the lock I was there until 2pm.
I immediately sent a message via Expedia and as of 3 days later nothing back from them. & now their refusing to refund me
Please PLEASE. Do not book here
I also will no longer book with Expedia
Reise (3 Nächte), 16. Jan.. 2021