2/10
We were woken up in the middle of the night by our fire alarm chirping — not exactly ideal during a relaxing vacation. It was clear the batteries hadn’t been checked prior to our stay. My wife got dressed and walked to the front desk, where the lady had to retrieve a 9V battery from another room so that I could change the battery in our room’s fire alarm. Definitely a first on vacation.
To add to the experience, a front desk associate named Adam was not friendly at all when we asked for towels. With a scowl on his face, he bluntly handed them over. When I asked if there was a problem, he curtly responded, “No, just doing my job.” Not the kind of attitude you expect in hospitality. Plus, get to the room and a bug was on the towels.
Furthermore, the picture online are very deceiving. They do not offer an in door water park as advertised.
I’m not sure this hotel is truly equipped to be in the hospitality business. When people spend their hard-earned money on a vacation, there’s a certain level of care, professionalism, and courtesy that should be expected. Guests should feel welcomed, comfortable, and valued—not like an inconvenience. Unfortunately, that wasn’t our experience here. We will not be staying here or recommending to any of our friends or colleagues.
Matthew
Familienurlaub (2 Nächte)