Hilton Marco Island Beach Resort

Excellent accommodations! Wonderful service poolside. All staff were very polite and welcoming!!

GREAT EXPERIENCE

The hotel was nice but customer service is NOT as nice as I expect it to be. The last day of my vacation stay at 8:55 in the morning the lady came knock on the door and ask “ when you gonna leave???” I thought I have time till 11 am to check out ? And we are still sleeping and relax that’s unexpected for a nice hotel doing. If I stay past the time I understand but it’s never happened to me before. I don’t think I will go back there again.

On checkout at the front desk Derrick was not very friendly. When I asked about the resort fee being charged he could have answered in a more helping attitude.

I wouldn’t recommend staying here. On top of the nightly rate, they charge you another $30 resort fee per night. This is to cover beach towels, 2 water bottles, beach chair (umbrella is another $26 per day), and wi-fi. I was there 12 days for a business conference. I emailed the front desk manager (Derrick) if that fee could be waived or if they might waive parking fees since my conference was 1/2 mile down the road at the Marriott (much nicer and 1/2 resort fee). He said he couldn’t do anything. When I sent him an email they didn’t replace the bottles of water I was being charged for, nor did they replace the lotion in the bathroom, he didn’t even respond. He just wanted to collect the money and not worry about the service. There was also construction going on the whole time on multiple floors, including mine. Generally hotels will do one floor at a time to not inconvenience guests. On my last night, apparently there was a water leak or something, because they had one of those loud carpet drying machines in the hallway next to my room that made for a restless night. You will not have a pleasant experience at this hotel.