2/10 – Mangelhaft
31. Juli 2024
Horribly rude staff, decent accommodation
I recently had the misfortune of staying at here, and I must say, it was one of the most disappointing experiences I’ve had at any hotel in Iceland. We are traveling the ring road so stayed at plenty of hotels.
From the moment I arrived, it was clear that the staff lacked the basic courtesy and professionalism one would expect from a hospitality establishment.
The first red flag was the check-in process. The woman who checked me in was moaning about “why don’t people pay upfront and why she must hang around to take payments”. Mind you, this was straight away at check in without even uttering an all single word of courtesy or even a Hello. Leaving me feeling blindsided and uncomfortable. Her attitude was rude and dismissive and she was clearly fed up with her job. She then just left right away and said “I left your studio open, leave the key over there when you leave.”
The overall atmosphere of the hotel was tense, and the negative attitude of the staff significantly overshadowed any positive aspects of the property.
It’s a shame because the hotel itself had potential – the rooms were clean, and the location was convenient. However, the hostile behavior of the staff and the rigid payment policy completely ruined the experience for me.
I would not recommend it to anyone looking for a pleasant and hassle-free stay. There are plenty of other options in the area where guests are treated with respect and courtesy. Save yourself the trouble and stay elsewhere.
Verifizierter Reisender
Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
