6/10 – Gut
18. Dez. 2024
Weekend stay
Firstly, we were put in a section under renovations. Secondly, had a "manager" walk directly into our room without knocking - shocked is an understatement as I was laying in bed. Said he was unaware anyone was in the room. Ok mistakes happen but did not sleep well that evening fearing someone would walk in. Day of checkout they were working in the hall removing ceiling tiles etc. at 8:00 8;30 am so much for sleeping in. Told the person at the desk upon checkout- was very apologetic and mentioned some type of compensation "oh you booked through a third-party" so nothing could really be done. We've stayed at this hotel many times and will definitely mention it at check-in the next time regardless of "third-party reservation" as that shouldn't make a difference.
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