Pestana Plaza Mayor Madrid

Wunderbar gelegen... Ruhig... super Restaurant... sehr freundliches Personal

Schönes Hotel, Tolle Zimmer, Freundliches Personal, reichhaltiges Frühstück, gute Lage, Fitnessraum viel zu klein,

excellent location , nice breakfast ,comfortable bed . Room is not very big but feels cozy and it’s very quiet inside . Highly recommended.

The hotel was well located but that's all in Plaza mayor. The Hotel has a major issue with sewage . The room was tiny and smelled like rotten eggs. Had to move 3 times. was a major inconvenience. Staff pretends like nothing is happening. The breakfast was good. Do not drink the water got even the free they give you. Stay someplace else . Small depressing rooms. Will take me moths to recover from this stay

The hotel was beautifully appointed and the staff were helpful and welcoming. It was just unfortunate that a few minor issues rather impacted on my stay. I was offered a discount on breakfast when I checked I, if I booked it on the spot (18 Euro instead of the standard 24). I opted to do this, only to be charged 24 the following morning. When I pointed this out, the restaurant staff refused to change the bill and instructed me to take it up with reception. I don't blame the staff but it was just frustrating to have to sort it out myself. That evening I discovered my phone was out of order so I had to go to reception to order room service. It was delivered in good time, but no corkscrew was provided for my lovely half bottle of Rioja, and as the phone was obviously still out of order, I had to go all the way back to reception to open the bottle! So, taken individually, these were not huge problems, but for a 2 night stay, it was a bit disappointing. However, as the hotel has only been open for 8 months, they may still be "bedding in"!