Avanti Palms Resort and Conference Center

We booked a hotel but got a room with the flair of a motel. Traffic on the parking spots was kinda noisy and the blowdryer didn't work. So we asked after the first night for a roomchange and we're told that we should come back after 4p.m.. We did this and got the keys for another room, together with a deduction of the resort fees. So we packed everything and moved to the new room to find out, that it didn't get any room service. There were McDonald's bags on the desk, the bed was used and it smelled like burger (see pics) . We went to the desk and complained about the room we got and we got another room, as well as - again - the deduction of the resort fees. The third room was OK for a motel, but we booked a hotel for our honeymoon and were really disappointed by the service. One day we came back and didn't have any towels, so I asked the personnel for new ones, got them handed over, went to the room and tried to sleep. I got woken up three times by room service who wanted to deliver towels. We don't have the feeling, that it was worth the money and won't come back to this hotel.

Eine geniale Lage und ein wunderschönes Hotel.

Overall it was a nice hotel. Nice rooms, game room, and pool. One complaint I did have was the service. At 9 PM I called the front desk because my window shade would not come down. They said they would sent someone up to fix it. At 1030 PM still no one has showed up to fix it. I then called the front desk again. They apologized and said they would sent someone up immediately. 1130 PM still no one has showed up. I call again and they put me on hold. 15 minutes later the phone automatically calls back. They asked to put me on a brief hold. I told him I have been on hold for the last 15 minutes. He tells me sorry they lobby is busy right now we will call you back. Before I could say anything he hangs up. At 0100 AM they decide to call back after me my wife and two daughters are fast asleep! Needless to say I had to fix the shade myself! Definitely need to work on their customer skills!

the night we arrived the room was unmaid and we had to be moved to another room. The hotel was undergoing renovations at the time and the elevator was dirty all the time and there was a lot of noise in the hall ways

Check in great. Lobby nice and great service. Room however not clean. Very dirty floors and bathroom full of hair and dirty floors. Dirty walls and chipped paint. Besides the granite countertops the bathroom looks old and need it updating.