Amman Marriott Hotel

Our first time in Amman. People are very friendly and helpful. Really enjoyed walking downtown, which is quite a distance. Food was very good, plentiful buffet at breakfast where the servers were most eager to explain and demonstrate how to eat some of the mystery dishes. Room was spacious and very comfortable. I would stay here again.

Avoid this hotel. I've stayed here five times, and will not be returning. Far from a 5-star property, has had only one functioning elevator for months now. People mostly come for the events and fancy lobby, but management is poor. My reservation included breakfast which I paid extra for, yet the hotel claimed it wasn't included. Hotels.com did a great job of intervening and emailed the property to confirm my breakfast was included. Upon checkout, the staff claimed they had not received the email, but when I asked if they had access to the inbox they said no, they had to wait for the manager the next day. Needless to say, they held onto my deposit and charged me for breakfast. Not the way a 5-star hotel treats its customers. My heater wasn't working the first night, and it took a technician 45 minutes to fix it in the room. I won't mention the slightly dirty sheets (see pics) and their cleaning staff are shouting in the halls early in the mornings, so forget about sleeping in. Pros: good restaurant staff, good breakfast, decent gym

A great hotel, with exceptional facilities. Just a little too far from downtown.

Staff was excellent. Room smelled like smoke though

Hotel security was very tight and made me feel comfortable and secure. Staff was very friendly and hotel was clean . I highly recommend this hotel.