Holiday Inn Express & Suites Kendall East Miami

So obviously no one monitors your database. You should know i did not stay at the hotel. Attempted to cancel unfortunately due to the Corona issue caused issues. Did speak to someone at the hotel named Precious who was of absolutely NO help. Hotel could be fine, i will never know. Work on your customer service but you will probably see this before the email i sent three days ago.

The hotel is undergoing an extremely needed renovation. The room we stayed in for two nights was old & very worn. Sink & bath drains ran very slow, could hear every conversation, noise from hallway & adjoining rooms. Only one elevator working, meaning very long waits . Overall, very disappointing stay.

The hotel staff was fine and the hotel itself is fine except it needs some updating, some TLC from the owner/ The shower leaked , not that the noise bothered us, but the waste of water is a concern. I hated the door of the bathroom since the bathroom is really small, I would encourage the owner to install sliding or french doors so its more convenient. Two elevators, but only one working was a tad inconvenient. The staff, pleasant and personable!

My family and I needed a hotel to stay while in town for a cousin's wedding. This Holiday Inn Express provided the much needed comfort and home away from home necessary for the week. We'll definitely choose to stay here again when we come back.

We have stayed here before and the in less than a year the hotel has gone down hill fast. The ac was leaking and the carpet was wet. Bathtub was rusted. Not enough light in the bathroom. Musty feel in the hallway and room. Pot smell in the hotel hallway. Breakfast below average. I will never stay at this holiday inn ever again!!!

The bedroom was too small. I had to ask for my bed tobkase because no one came to clean my room.

The place smell like a smoking facility. But I was told that I would be fined if I smiled.

We were very disappointed in the condition of the hotel. Definitely needs to be renovated. Location was good. Close to food and stores. Mall was close by.

The hotel grounds are kept in fair shape , rooms clean and food was par at best . The elevator next to our room was broken for 3 days , we reported to front desk who seemed after the 3 rd report we annioded them, it was never fixed . We have a special needs child with disability and it was very inconvenient to walk around atrium to get other elevator .

It was amazing we were very pleased and happy with this hotel thank you