Home2 Suites by Hilton Chicago River North

I did not receive the room I paid for. I paid for an acceptable room with city view that is not what I got. My room was changed but it wasn't acceptable an did not have city view. The customer service was horrible.

My intial check in experience was cold. I ended up staying for three days due to convenience and i was comfortable. I was on the waitlist for three days for a hot plate. Never got one. Its a kitchen suite, so i couldn't understand that. Feels like i wasted money on buying food. Overall, it was ok. Very clean and comfy.

Good location..... front desk was friendly. Close to a Whole Foods and cool restaurants. Cleaning service is every 5 days but only because of new corona policies. Very noisy person in the room next door, but that’s not the hotel’s fault. Large window made for a great view of the city. Uber was always just minutes away. I’d stay here again.

Customer service leaves a lot to be desired. It is touch and go. I had some nice people up at the front, that were helpful, and done that were just plain rude. This hotel took advantage of the pandemic to neglect about cleaning rooms during the stay and not provide the free breakfast as promised on their site. They gave out a granola bar and a water instead of the breakfast buffet. They could have done individually wrapped pastries, cereal, milks and juices, etc. they were just trying to save money and cheap out on their guests. They also said they couldn’t come collect the trash from the rooms or pickup dirty towels and replace them with clean ones because of “possible exposure”. Yet during my week long stay I witnessed several staff, including housekeeping, security, and concierge staff ALL not social distancing and NOT wearing masks on various occasions. So tell me again why you couldn’t clean my room?

On arrival front desk was only concerned about getting us to our room. They had no concerns of it being our honeymoon. As well as we paid $500 per night when rooms were $100 per night upon us looking them up ourselves. This was during the riots happening on May 31st. We came in to yellow pillows and dirty room. On the second day our tv stopped working so we were sent to another room. Only then the front desk said oh it’s your honeymoon and gave us a bottle of wine. But only solution to the tv was a new room as the maintenance wasn’t available at all. We booked for 3 nights and in the second night we decided to leave as Chicago was on fire and businesses destroyed as well as parked cars. In fear of our car destroyed and an unsafe stay we left. Only for the then day person to say he can’t do anything for us leaving early and knows nothing about dealing with online booking companies. No help any time. With acomadations. No help with parking that was listed on the site as valet available. No help anywhere. Just felt they wanted us gone and away. A terrible honeymoon spent in just a hotel room with staff who didn’t care.

Amazing service with a smile even during the Covid virus outbreak. Rosio in cleaning was there daily. Although they were not cleaning our rooms she was available for anything we needed. I even saw her picking up trash in front of the hotel one day. They were all dealing with grief as we were but you could not tell. They made immediate adjustments to ensure the safety and to avoid spread of the virus as well. Kudos to the management and employees at this property. Very impressed !

They took to lone to find my reservation and I reserved a king size bed and ended up with a queen

Hotel stuff are very friendly and the room is very clean

Comfortable stay with needed amenities, prime location. No parking included though

Great