Bonsella Prestige Hotel and Spa

Tolle Lage, neu & sauber, freundlicher Empfang, Frühstücksbüffet io (Lunch Pakete verfügbar bei early Check out). Super Preis/Leistungsverhältnis.

Great staff.very friendly and helpful

We are so happy to have chosen this hotel. The staff was very accommodating, amazing breakfast included. Bed was very comfortable. Would recommend.

Amazing.. All staffs are very friendly and hardworking. Everybody are approachable and has teamwork. They did everything to make us comfortable and satisfied.

Wonderful costumer service, fantastic location, clean rooms, tasty breakfast. Everyone was so kind and thoughtful.

wonderful stay - would have ,weds to have stayed longer. It was so convenient to the lake and attractions that were close by.

This hotel is new, clean and it was a comfortable stay. Staff service was good and prompt too. Located in Old Quarters, it is not in a busy street which may be a good thing as it will not be as noisy. Selection of cooking styles for breakfast egg station is impressive - I tried Florentine and it was tasty.

My family of 5 enjoyed our stay at Bonsella which is deserving of a 5* Rating. Hotel is conveniently located in the Old Quarters, priced reasonably, English speaking staff, expeditious check-in, rooms new and clean and best of all is the top-notch service. Emails were sent to offer and confirm transport arrangements. Even though our Halong Bay and Sapa Tours were not arranged through the hotel, the front desk staff (Kimmie) was responsive to alert us when our pick-ups arrived and kept the same respective rooms on both occasions when we checked back at the hotel. When my son did not have enough time for breakfast, Kimmie helped to have some food packed for him to eat on our long ride to Halong Bay. Another door staff, Henry made sure all arrival guests were served juice/coffee while waiting for our check-in. He also ensured that all our luggage bags were already parked in our rooms each time we checked back at the hotel after our tours. Additionally Bonsella served A la carte and buffet breakfast which was good. Beds come with hard and soft pillows which were thoughtful. The only con is that our rooms could hear the noise from the road as there are many food stalls near the hotel. Will definitely stay in Bonsella Prestige should we return.

Great location, great staff!

The receptionists (esp. Kimmy) are very friendly, helpful and hospitable. Check in is quick. Room is clean, quiet and the bed and pillows are comfortable.Two bottles of water are provided daily in the room. Breakfast has a great variety of choices (Western, Vietnamese and fruits) with good quality. The location is in old town. Feel safe to walk in the neighbour hood. Circle K food mart is just next to the hotel. Only con is the streets are narrow and busy with motor cyclists. Will stay in this hotel again next time.