I call these hotels - fake 5-stars. They have the stars on paper but this is not what I expect from them. Service is very very poor, in particular at the restaurant/pool. Employees are not nice and when asked for food or drinks, we can see we are bothering them (no poker face!). Not much speaking English either, super annoying for a 5-star hotel. There are only 16 chairs at the pool, 50% under the sun before 2pm. And an additional 25% booked, so not easy to have a nice spot there. That is a shame for an hotel with so many rooms. Breakfast was good and service there ok-ish. The woman welcoming us at the breakfast was really not nice. Gym is way too small with not much staff in there. Hotel is super well located though, which was convenient. When we came, they also welcomed the Spanish football team, which ended up being « fun » as unexpected, but a bit annoying as they privatised the 12th floor, so we could not access the restaurant anymore and there was not much notice or alternatives offered. I would love to come back as roomed are great but I am truly refrained by the service