Seemingly nice hotel - however under very very poor management.
Unfortunately our stay was definitely no 5 star experience that would deserve the high price that we payed.
At first glance the hotel is really nice. The location is perfect to explore Bilbao. Everything is in reach within a 15 min stroll. The metro is on the opposite side of the street.
However, the hotel is under very very poor management. Whenever you dare a closer look, it becomes clearer and clearer that something is wrong with this hotel.
Sometimes the room wasn‘t cleaned at all or we were running out of towels or toilet paper. Inside the room everything is super dusty (see pictures from coffee machine, cups and window) or the closet door is squeaking ear-splittingly (see video).
When you go to the gym and want to use the machines there, you mostly won‘t find any towels to cover the machines (as common even in lower priced hotels).
The staff at breakfast is obviously overchallenged.
The staff is really trying hard to compensate the poor management of this hotel. It is definitely not their fault.
However, this hotel is definitely not on a 5 star and probably not even on a 4 star level.