2/10 – Mangelhaft
31. Mai 2024
No Luggage trolleys at all - none at arrival, none in the morning, we waited for many hours. Told us, people had taken them - whole night in their rooms and even longer?
The staff did not care...
Well, but this was just a minor problem - we never had it at any hotel.
When we found out by checking in into our room this was right above some big airconditon turbines outside, we asked for another room - explaining the problem,
a quiet one please - because we can't sleep with the noise of these steadily running machines. So they gave us a room to the other side. When we went to bed we thought a truck outside under our window, 2nd floor, did not cut off its engine - so I got up and dressed again and I went down and out to see which car makes this noise. There were 2 well hidden aircon machines or whatever right at the outside wall under our window! I talked to the receptionist but she said she cannot do anything and the hotel needs the supply.
How stupid is this hotel staff? We told them the reason
for our room changing and they put us right over a similar machine? Revenge? Or do these people not know the place they are working in and its facilities? Or they just don't care...
We had chosen this hotel because we always like to stay in suites with much space for me and my husband and a lot of luggage traveling around for some weeks.
This was a bad experience - we didn't get much sleep that night - ear plugs didn't help!
Never ever again!
Gerhardt
Gerhardt, Romantikurlaub (1 Nacht)
Von Expedia geprüfte Gästebewertung
